Patient Services Coordinator

US Oncology Inc.; Ocala (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Short-term disability

Long-term disability

Generous PTO

401k with company match

Wellness program

Tuition Reimbursement

Employee Assistance program

Discounts on retailers

Job summary

US Oncology Inc. is seeking a professional front desk receptionist for our oncology/hematology clinic in Ocala, FL. You will greet patients, check them in, collect and verify forms, and coordinate with clinical staff to ensure smooth operations.

The role requires strong customer service, basic insurance and scheduling knowledge, and proficiency with Microsoft Office. A positive attitude and reliable performance are essential for daily clinic activities.

Qualifications

• High school diploma or equivalent required.
• At least 18 months front medical office receptionist experience.
• Knowledge of scheduling software is a plus.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Collects, proofs for completeness, and scans/files patient forms; updates demographics and insurance information.
• Collects co-pays and balances; provides receipt.
• Answers phone calls in a prompt, courteous, professional manner.
• Screens and responds to routine questions via phone/electronic communication or in person; routes to appropriate personnel.
• Pages clinic personnel as appropriate; communicates messages accurately and timely.
• Schedules CT or PET scans once approved by insurance.
• Maintains lobby area neat and orderly; ensures forms and office supplies are available.

Skills

Front desk reception

Microsoft Office

Outlook

Word

Excel

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Overview

Why work for us:

We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

Scope

Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and scans/files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt. Answers phone calls in a prompt, courteous, professional manner.
• Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Contacts clinic personnel as appropriate
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
• Schedule outside consults/procedures ordered by physician
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient’s records.
• Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance.
• Maintains the chart message and anything that is in queue.
• Scans and copies updated insurance cards.
• Other duties as requested or assigned. May type memos and forms.

Qualifications

MINIMUM QUALIFICATIONS: High school diploma or equivalent required. At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required. Knowledge of this practice’s personnel, daily routines, and scheduling a plus. Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required. -Must successfully complete required e-learning courses within 90 days of occupying position. -Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility. -Shows work commitment: Sets high standards of performance and works efficiently to achieve them. -Commits to quality: Emphasizes the need to deliver quality products and/or services

Physical Demands

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment

WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.