Receptionist - Courtesy Services - Per Diem

The Guthrie Clinic; Sayre (Bradford County); On-site; USD 21,000 - 30,000; Part time

Job summary

The Guthrie Clinic is seeking a Hospital Receptionist (Per Diem) to welcome patients and visitors, answer inquiries, and coordinate patient transport. The role requires a friendly, organized individual with strong customer service and clerical skills, able to use Epic for transport requests and information dispatch.

High school diploma or GED is required, with at least one year of customer service experience.

Qualifications

• High school diploma or GED required.
• One year experience in customer service.
• Able to read, write, and understand oral and written instructions.
• Provides information and direction to patients/visitors.
• Enters patient/visitor transport requests into Epic system.

Responsibilities

• Provide information and directions to patients and visitors.
• Respond to incoming calls and arrange patient/visitor assistance.
• Enter transport requests into Epic system and monitor accuracy.
• Maintain in-person and telephone etiquette; assist shuttle/transport as needed.
• Attend monthly department meetings.

Skills

Customer service

Clerical skills

Telephone etiquette

Computer skills

Empathy

Education

High school diploma or GED

Tools

Epic

Job description

Every great patient experience starts with a warm welcome. As a Hospital Receptionist, you’ll be one of the first points of contact for patients, families, and visitors, helping them feel supported and cared for from the moment they arrive. If you’re organized, compassionate, and enjoy helping others, this is an opportunity to bring your customer service skills to a role where every interaction can make a difference.

Recognized as a Top Healthcare Employer:

Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well-being, including:

• Best Places to Work 2025 - Modern Healthcare
• America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
• America's Best-In-State Employers (PA) 2025 - Forbes
• America's Best Employers for Healthcare Professionals 2025 - Forbes
• America's Best Employers for Women 2025 - Forbes

Schedule & Coverage:

Per Diem

Position Summary:

Serves as the initial contact for all patients and visitors entering Guthrie Health through the atrium. Responds to all incoming calls requesting information, and to arrange for patient/visitor assistance/transport as needed.

Education, License & Cert:

High school diploma or G.E.D required.

Experience:

Possesses one-year experience in customer service-related field. Experienced in clerical responsibilities. Must be able to read, write, and understand oral and written instructions.

Essential Functions:

1. Provides information and direction to patients/visitors including inpatient locations, appointments, departments, and/or people within the facility.

2. Knowledgeable about Guthrie health facilities, programs, and departments.

3. Enters patient/visitor transport requests into Epic system, monitors productivity and accuracy

4. Possesses proficient in-person and telephone etiquette; basic computer skills.

5. Is focused on creating a positive patient experience, showing empathy, practicing active listening, and striving to exceed expectations.

Other Duties:

1. Contacts Courtesy bus driver to arrange for transportation of patients and visitors from the entrance to the parking lot and other areas of the campus.

2. Maintains knowledge of the community to recommend shopping, motels, restaurants, churches, etc. and provides information as needed.

3. Uses two-way radio to communicate with shuttle buses, security, maintenance, etc.

4. Assists non-emergent transportation companies in location of out-patients for arranged rides.

5. Attends mandatory monthly department meetings.

6. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.

#LI-MD1