Patient Service Specialist- Corporate Patient Access-Full Time

Guthrie; Towanda (Bradford County); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare institution is seeking a Patient Service Specialist to provide daily operational front office support. This role requires strong customer service skills, the ability to manage patient appointments, and excellent communication skills. Candidates should possess a high school diploma and have some experience in a customer service environment, ideally in a medical office. This position is full-time, requiring flexibility and a focus on patient-centered care.

Qualifications

• Minimum of 1 year experience in a customer service related field preferred.
• Medical office experience and knowledge of medical terminology preferred.
• Must be comfortable with computers and learning new applications.

Responsibilities

• Greet every patient in a courteous and professional manner.
• Answer telephones in a friendly and efficient manner.
• Schedule and maintain patient appointments electronically.
• Verify patient demographic and insurance information.
• Inform and collect copayments and insurance deductibles.
• Maintain confidentiality in accordance with HIPAA compliance.

Skills

Customer service commitment

Excellent communication skills

Time management

Detail oriented

Self-motivated

Flexible

Education

High School diploma/GED

Graduation from a Medical Office Assistant school

Job description

Join Our Team as a Patient Service Specialist!

Position Details

• Schedule: Full‑time 40 hours
• Shifts: Monday thru Friday day shift and every third Saturday 7‑12

Position Summary

The Patient Service Specialist provides direct, daily operational front office support. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‑motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.

Education, License & Cert

High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.

Experience

Demonstrated customer service commitment in a fast‑paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.

Essential Functions

1. Responsible for greeting every patient in a courteous, professional, and timely manner every time.
2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‑certifications and referrals if applicable.
6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C.’s policies and guidelines if applicable.
7. Responsible for daily cash‑out and balancing in accordance with the Patient Cash Control Policy if applicable.
8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. Requires the ability to prioritize daily tasks simultaneously in a fast‑paced, ever changing work environment within a strong team structure.
11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.

Other Duties

Other duties as assigned.