Receptionist Coordinator | Pet Resort

Tailchasers; Lake Barrington (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive Benefits: Medical,Dental

Pet First Aid Certification

Hands-On Training

Service Discounts

Job summary

Tailchasers Pet Resort is seeking a Reception Coordinator to lead front desk operations at our Arlington Heights and Lake Barrington locations. You will be the main contact for clients and ensure clear communication about each pet’s care, while collaborating with the Kennel Manager to keep daily operations smooth.

You will train new staff, provide coverage as needed, and support management on various projects. Must be legally authorized to work in the U.S.

Qualifications

• At least 6 months in customer service or reception leadership.
• Authorized to work in the U.S.
• Ability to manage inquiries and grievances with tact.

Responsibilities

• Handle customer inquiries and grievances with empathy and professionalism.
• Accurately manage and update pet care instructions for staff communication.
• Oversee the reception area, schedule appointments and process payments.
• Train and mentor reception staff to maintain a positive environment.
• Coordinate with the Kennel Manager to align front desk and care operations.

Skills

Customer service

Reception leadership

Problem solving

Detail oriented

Communication skills

Tech-savvy

Leadership

Authorization

Tools

Scheduling software

Payment systems

Basic computer skills

Job description

Be the Face of Excellence at Tailchasers Pet Resort!

Are you a customer service expert with a love for animals and an eye for detail? Tailchasers Pet Care is seeking a skilled Reception Coordinator to lead our front desk operations. In this pivotal role, you'll ensure that every guest - both human and furry - has a seamless and enjoyable experience at our resorts.

About the Role:

As the Reception Coordinator, you'll be one of the primary points of contact for our clients and play an important role in ensuring clear, accurate, and reliable communication regarding each pet's care. You'll work hands-on in reception at both of our facilities (Arlington Heights & Lake Barrington), collaborate closely with the Kennel Manager to support smooth day-to-day operations, and report directly to the Executive Management Team. In addition to reception responsibilities, you'll assist with training new team members, provide coverage when needed, and support management with various projects as assigned.

What We Offer:

• Paid Time Off
• Comprehensive Benefits: Medical, Dental, and Vision
• Pet First Aid Certification
• Hands-On Training
• ServiceDiscounts

Key Responsibilities:

• Customer Relations: Handle customer inquiries and grievances with empathy and professionalism, ensuring client satisfaction.
• Data Integrity: Accurately manage and update pet care instructions to ensure seamless communication between staff and pet owners.
• Front Desk Management: Oversee the reception area, schedule appointments, and process payments efficiently.
• Team Support: Train and mentor reception staff, fostering a positive and professional environment.
• Facility Coordination: Work closely with the Kennel Manager to align front desk and care operations.

Compensation:

$17-$18/hour (based on experience)

What We’re Looking For:

• Experience: At least 6 months in a customer service or reception leadership role, preferably in the pet care industry.
• Problem-Solving Skills: Ability to manage customer grievances with tact and effective solutions.
• Detail-Oriented: Strong organizational skills and commitment to maintaining accurate records.
• Communication Skills: Friendly, clear, and professional communication with clients and staff.
• Tech-Savvy: Proficient with scheduling software, payment systems, and basic computer functions.
• Leadership: Proven ability to train, guide, and motivate a team.
• Authorization: Must be legally authorized to work in the U.S.

Why Choose Tailchasers?

We're more than just a pet care facility - we're a community of passionate animal lovers. As the Reception Coordinator, you'll play a vital role in ensuring every pet and owner feels welcome, cared for, and valued.