Receptionist Coordinator | Pet Resort

Tailchasers Pet Care; Lake Barrington (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, and Vision

Pet First Aid Certification

Hands-On Training

Service Discounts

Job summary

Tailchasers Pet Care is seeking a Reception Coordinator to lead our front desk operations at our Arlington Heights and Lake Barrington facilities. You will be a primary contact for clients, ensuring accurate communication of each pet’s care and smooth daily operations with the Kennel Manager.

The role involves training new team members, covering shifts when needed, and supporting management on projects. Requires at least 6 months in customer service or reception leadership and legal

Qualifications

• 6+ months in a customer service or reception leadership role (pet care preferred).
• Proficient with scheduling software and payment systems.
• Strong attention to detail and accurate record-keeping.
• Clear, friendly communication with clients and staff; professional presence.

Responsibilities

• Handle customer inquiries and grievances with empathy and professionalism.
• Accurately manage and update pet care instructions for staff and clients.
• Oversee front desk operations: appointments and payments.
• Train and mentor reception staff; support Kennel Manager as needed.
• Coordinate with Kennel Manager to align front desk and care operations.

Skills

Customer service

Front desk

Team leadership

Communication

Tools

Scheduling software

Payment systems

Computer basics

Job description

Be the Face of Excellence at Tailchasers Pet Resort!

Are you a customer service expert with a love for animals and an eye for detail? Tailchasers Pet Care is seeking a skilled Reception Coordinator to lead our front desk operations. In this pivotal role, you’ll ensure that every guest—both human and furry—has a seamless and enjoyable experience at our resorts.

About the Role:

As the Reception Coordinator, you'll be one of the primary points of contact for our clients and play an important role in ensuring clear, accurate, and reliable communication regarding each pet's care. You'll work hands‑on in reception at both of our facilities (Arlington Heights & Lake Barrington), collaborate closely with the Kennel Manager to support smooth day‑to‑day operations, and report directly to the Executive Management Team. In addition to reception responsibilities, you'll assist with training new team members, provide coverage when needed, and support management with various projects as assigned.

What We Offer:

• Paid Time Off
• Comprehensive Benefits: Medical, Dental, and Vision
• Pet First Aid Certification
• Hands-On Training
• ServiceDiscounts

Key Responsibilities:

• Customer Relations: Handle customer inquiries and grievances with empathy and professionalism, ensuring client satisfaction
• Data Integrity: Accurately manage and update pet care instructions to ensure seamless communication between staff and pet owners
• Front Desk Management: Oversee the reception area, schedule appointments, and process payments efficiently
• Team Support: Train and mentor reception staff, fostering a positive and professional environment
• Facility Coordination: Work closely with the Kennel Manager to align front desk and care operations

Compensation:

$17-$18/hour (based on experience)

What We’re Looking For:

• Experience: At least 6 months in a customer service or reception leadership role, preferably in the pet care industry
• Problem-Solving Skills: Ability to manage customer grievances with tact and effective solutions
• Detail-Oriented: Strong organizational skills and commitment to maintaining accurate records
• Communication Skills: Friendly, clear, and professional communication with clients and staff
• Tech-Savvy: Proficient with scheduling software, payment systems, and basic computer functions
• Leadership: Proven ability to train, guide, and motivate a team
• Authorization: Must be legally authorized to work in the U.S

Why Choose Tailchasers?

We’re more than just a pet care facility—we’re a community of passionate animal lovers. As the Reception Coordinator, you’ll play a vital role in ensuring every pet and owner feels welcome, cared for, and valued.