Receptionist - Comm

Benchmark Senior Living; Wilbraham (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

8 holidays & 3 floating holidays

Discounted meal program

Paid training & uniforms

Referral program

Job summary

Benchmark Senior Living is seeking a Front Desk Receptionist to be the welcoming information center for residents, families, staff, and visitors. The role includes supporting computer processing duties as appropriate and coordinating various scheduling tasks.

You will greet guests, answer calls, route inquiries, and assist with appointment books and resident concierge duties, while maintaining a neat lobby and friendly service ethos throughout your shift.

Qualifications

• High school diploma or equivalent.
• Experience handling telephone systems preferred.

Responsibilities

• Greet visitors upon arrival and provide a welcoming first impression.
• Handle all incoming calls professionally and route callers or answer questions.
• Offer refreshments to visitors when appropriate and maintain a courteous environment.
• Manage appointment books for doctor and beauty services as applicable.
• Serve as concierge for residents, coordinating taxis and other services as needed.
• Keep the lobby clean and organized, free of clutter.

Skills

Telephone system expertise

Guest relations

Phone etiquette

Education

High school diploma

Job description

Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and dedicated service. With specialized training and educational programs, we empower you to explore your interests and growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!

As the Front Desk Receptionist, you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

Responsibilities

• Greets visitors immediately upon arrival
• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
• Offers refreshments (coffee, water, etc.) to visitors, where applicable
• Manages doctor appointment book and beauty appointment book.
• Manages beauty and barber appointment book
• Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
• Keeps lobby clean and neat, free of clutter and trash

Requirements

• High school diploma or equivalent certificate preferred.
• Possesses expert knowledge of telephone system and capable of teaching others

Benefits

As a community associate at Benchmark, you will have access to a variety of benefits including, but not limited to, the following:

• 8 holidays & 3 floating holidays
• Discounted Meal Program
• Paid Training & Company-provided Uniforms
• Associate Referral Bonus Program
• Physical & Mental Health Wellness Programs
• 401k Retirement Plan with Company Match
• Medical, Vision & Dental Benefits
• Tuition Reimbursement Program
• Vacation and Health & Wellness Paid Time Off
• Eligibility may vary by employment status