Receptionist - Comm Per Diem

Benchmark Senior Living; Newton Lower Falls (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Holidays

Meal program

Training

Uniforms

Referral bonus

Wellness program

401k

Health benefits

Tuition reimbursement

Paid time off

Job summary

Benchmark Senior Living in Newton area seeks a Front Desk Receptionist to greet visitors, answer calls, and coordinate appointments. You will support resident services and assist with light computer tasks as needed.

Ideal candidates have strong communication and a welcoming presence, with the ability to manage multiple duties in a fast-paced environment. This on-site position offers benefits and opportunities for growth within the community.

Qualifications

• High school diploma or equivalent preferred.
• Excellent telephone etiquette and clear communication.

Responsibilities

• Greet visitors and direct them appropriately.
• Handle phone calls professionally and route inquiries.
• Offer refreshments to visitors as applicable.
• Manage resident, family, and staff appointment books.
• Act as concierge for residents (taxis, deliveries, etc.).
• Keep the lobby neat and welcoming.

Skills

Telephone system expertise

Customer service

Office software

Education

High school diploma or equivalent

Tools

Scheduling software

Phone system

Job description

Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and dedicated service. With specialized training and educational programs, we empower you to explore your interests and growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!

As the Front Desk Receptionist, you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

Responsibilities

• Greets visitors immediately upon arrival
• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
• Offers refreshments (coffee, water, etc.) to visitors, where applicable
• Manages doctor appointment book and beauty appointment book.
• Manages beauty and barber appointment book
• Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
• Keeps lobby clean and neat, free of clutter and trash

Requirements

• High school diploma or equivalent certificate preferred.
• Possesses expert knowledge of telephone system and capable of teaching others

Benefits

As a community associate at Benchmark, you will have access to a variety of benefits including, but not limited to, the following:

• 8 holidays & 3 floating holidays
• Discounted Meal Program
• Paid Training & Company-provided Uniforms
• Associate Referral Bonus Program
• Physical & Mental Health Wellness Programs
• 401k Retirement Plan with Company Match
• Medical, Vision & Dental Benefits
• Tuition Reimbursement Program
• Vacation and Health & Wellness Paid Time Off
• Eligibility may vary by employment status