Receptionist & Client Services Specialist — Growth Path

Shawna Stump - State Farm Agent; Athens (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Disability insurance

Life insurance

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Shawna Stump - State Farm Agent in Athens, Ohio, is seeking a Receptionist - State Farm Agent Team Member to welcome clients, manage calls, and support the office with courteous, proactive service.

Join a close-knit team that values community involvement, flexible scheduling, and opportunities for advancement. You will handle appointments, maintain records, and assist in client conversations about insurance options while delivering exceptional customer service.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Reception experience

Customer service

Sales conversations

Multitasking

Communication

Tools

Microsoft Office

CRM systems

Job description

Shawna Stump - State Farm Agent in Athens, Ohio, is seeking a Receptionist - State Farm Agent Team Member to welcome clients, manage calls, and support the office with courteous, proactive service.

Join a close-knit team that values community involvement, flexible scheduling, and opportunities for advancement. You will handle appointments, maintain records, and assist in client conversations about insurance options while delivering exceptional customer service.