Receptionist & Client Care | Flexible Schedule + Growth

Jess Sutcliffe - State Farm Agent; Fort Madison (IA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

License Paid by Agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Health insurance

Profit sharing

401(k) matching

Job summary

Jess Sutcliffe - State Farm Agent is seeking a Receptionist to join the team in Fort Madison, IA. You will greet customers, manage scheduling, and handle inquiries while supporting insurance service efforts.

The ideal candidate is organized, personable, and comfortable discussing insurance options with customers. This role emphasizes teamwork, reliability, and a positive customer experience in a community-focused agency.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal abilities.
• Excellent organizational and multitasking skills.
• Comfortable with sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and by phone and direct to team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Organizational skills

Sales conversations

CRM systems

Tools

CRM systems

Microsoft Office

Job description

Jess Sutcliffe - State Farm Agent is seeking a Receptionist to join the team in Fort Madison, IA. You will greet customers, manage scheduling, and handle inquiries while supporting insurance service efforts.

The ideal candidate is organized, personable, and comfortable discussing insurance options with customers. This role emphasizes teamwork, reliability, and a positive customer experience in a community-focused agency.