Customer Relations Specialist | Flexible Hours & Growth

Jess Sutcliffe - State Farm Agent; Fort Madison (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Licensing paid upfront

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Profit sharing

401(k) matching

Job summary

Jess Sutcliffe - State Farm Agent in Fort Madison, IA is seeking a Customer Relations Representative Team Member to deliver exceptional service, coordinate with agency staff, and help grow a local insurance agency. The role offers licensing paid by the agency, a flexible schedule, opportunities for advancement, and community involvement.

You will manage inquiries, maintain customer records, assist with retention strategies, and collaborate with departments to ensure satisfaction.

Qualifications

• Clear communication and active listening to assist customers
• Ability to diagnose and resolve customer issues
• Calm demeanor handling high-stress situations

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies and follow-ups.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Job description

Jess Sutcliffe - State Farm Agent in Fort Madison, IA is seeking a Customer Relations Representative Team Member to deliver exceptional service, coordinate with agency staff, and help grow a local insurance agency. The role offers licensing paid by the agency, a flexible schedule, opportunities for advancement, and community involvement.

You will manage inquiries, maintain customer records, assist with retention strategies, and collaborate with departments to ensure satisfaction.