Receptionist - City Hall

City of Dunedin; Dunedin (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

Eine innovative Stadtverwaltung sucht nach einem engagierten Empfangsmitarbeiter, der für die Kundenbetreuung und administrative Aufgaben im Stadtbüro verantwortlich ist. In dieser spannenden Rolle sind Sie die erste Anlaufstelle für Bürger, die Informationen benötigen, und helfen, den reibungslosen Ablauf im Rathaus zu gewährleisten. Sie werden die Möglichkeit haben, Ihre hervorragenden Kommunikationsfähigkeiten einzusetzen und in einem dynamischen Umfeld zu arbeiten. Wenn Sie eine Leidenschaft für den Service haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Jährlicher & Krankheitsurlaub

401(a) Beitragsplan mit 8% Stadtbeitrag

11 bezahlte Feiertage

Qualifications

• Erforderlich sind zwei Jahre Erfahrung im Kundenservice oder als Empfangsmitarbeiter.
• Ausgezeichnete Kundenservicefähigkeiten sind notwendig.

Responsibilities

• Begrüßt und hilft Besuchern im Rathaus.
• Bearbeitet eingehende und ausgehende Post für die Stadtabteilungen.

Skills

Kundenservice

Microsoft Word

Microsoft Excel

Organisation

Education

High School Diploma oder GED

Tools

Computer

Faxgerät

Kopierer

Job description

Hiring Salary: $16.12 - $18.54 per hour * Hiring 2 part-time positions at 25 hours a week. Will require working shift of 8am-1pm OR 12pm-5pm

Additional Compensation Benefits:

• Annual & Sick Leave @ 5 % of scheduled annual hours
• Defined Contribution Plan 401(a) with generous 8% City contribution
• 11 paid holidays

Under general supervision, performs receptionist and customer service duties for City Hall. Provides routine clerical support to help ensure effective and efficient operations. Performs other related work as directed. Reports to the Director of Human Resources & Risk Management.

ESSENTIAL JOB FUNCTIONS

The duties recorded below are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position.

Performs receptionist duties in the City Hall Lobby. Answers the telephone; provides accurate information to callers and/or forwards calls to appropriate department/staff personnel.

Greets, assists, and directs visitors. Monitors the flow of guests in the waiting areas and directs to appropriate staff for assistance. Maintains log of visitors, and keeps waiting area neat and clean.

Processes ingoing and outgoing mail and package deliveries to City departments/divisions. Date-stamps and sorts all incoming mail by department.

Delivers mail and interdepartmental correspondence to respective department/division mail slots. Prepares outgoing mail with required postage for postal carrier/courier service pickup.

Coordinates scheduling of City Hall conference rooms; sets up necessary signage and opens doors before meetings as needed.

Works with designated staff and volunteers to ensure that City Hall front desk is staffed at all times.

Communicates and stays informed on all City and emergency status situation information to answer to public.

Performs a variety of routine clerical duties, which include, but are not limited to, utilization of Microsoft Word and Excel to compose and/or prepare reports and correspondence, scheduling meetings and maintaining Microsoft Outlook calendars, maintaining computer record-keeping operations, establishing and maintaining a very well-organized filing system, etc.

Types, copies, files, faxes, scans, emails, distributes and/or transmits a variety of routine records, forms, reports, memos, correspondence, agreements, schedules, etc.

ADDITIONAL JOB FUNCTIONS

While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other unit members.

Assists with special projects and programs as assigned.

Responsible for tracking office supplies.

Ensures the proper and prompt maintenance of office equipment.

Performs other related duties as required.

Requires a high school diploma or GED equivalent with two years of general office/clerical work experience. A minimum of two years’ verifiable work experience as a receptionist/customer service assistant in a front desk environment is required.

An equivalent combination of training and experience which provides the required skills, knowledge and abilities may be considered.

Must possess a valid Florida driver’s license.

Requires excellent customer service skills.

Experience working in a high-volume front desk environment is preferred.

Occasional evening hours may be required as needed.

This is a Category B position for the purposes of Emergency Management. Employees in this category may be assigned to work a variety of schedules, including compulsory work periods in special, emergency, and/or disaster situations. Category B employees may be re-assigned to a category A as required, with notice. Category A employees are required to stay on premises during a declared state of emergency, or as otherwise mandated.

PERFORMANCE INDICATORS

Knowledge of Job: Has thorough knowledge of the methods, procedures and policies as they pertain to the performance of essential duties of the Receptionist – City Hall. Has excellent administrative, coordination, computer, customer service and interpersonal skills. Is able to maintain confidentiality as required. Has the ability to learn and utilize new skills and information to improve job performance and efficiency. Clearly understands any occupational hazards and adheres to all safety precautions inherent in performing the essential functions of the work.

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to compile, assemble, copy, record and/or transcribe data and/or information according to a prescribed schema or plan. Includes judging whether readily observable functional, structural or compositional characteristics are similar to or divergent from prescribed standards, procedures or routines.

Human Interaction:Requires the ability to exchange information for the purpose of obtaining information or clarifying details. Performs such within well-established policies, procedures and standards. Is able to offer assistance to fellow employees as necessary. Knows how to perform duties in a courteous manner and with the utmost integrity in the best interest of the public. Must be able to manage multiple phone calls and visitors with tact and professionalism. Requires the ability to exchange information for the purpose of obtaining information or clarifying details. Performs such within well-established policies, procedures and standards. Knows how to perform duties in a courteous manner and with the utmost integrity in the best interest of the public. Is able to offer assistance to fellow employees as necessary.

Equipment, Machinery, Tools and Materials Utilization: Has knowledge of and skill in the use of modern office practices and equipment. Requires the ability to use, operate and/or handle equipment such as a computer, copier, fax machine, recording equipment, calculator, telephone.

Verbal Aptitude: Requires the ability to use a variety of reference and descriptive data and information. Has knowledge of proper English usage, vocabulary, punctuation and spelling. Has the ability to speak, write and understand the English language in an articulate and clearly understood manner.

Mathematical Aptitude: Has knowledge of basic mathematics. Requires the ability to perform addition, subtraction, multiplication and division; calculate decimals and percentages; may require ability to utilize principles of fractions and/or to interpret graphs.

Functional Reasoning: Requires the ability to apply principles of rational systems. Ability to interpret instructions furnished in written or oral form. Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives. Has the ability to comprehend, interpret and apply regulations, procedures and related information. Is skilled in applying a responsible attention to detail as necessary in preparing reports and correspondence. Is able to read and interpret various materials pertaining to the responsibilities of the job.

Situational Reasoning: Requires the ability to exercise the judgment required in situations characterized by repetitive or short-cycle operations covered by set procedures or sequences. Is able to take the initiative to complete the duties of the position without the need of direct supervision. Is able to use independent judgment in performing routine and non-routine tasks. Has the ability to plan, organize and prioritize daily assignments and work activities.

ADA COMPLIANCE

Physical Ability: Tasks involve the ability to exert a small amount of physical effort in sedentary to light work involving moving from one area of the building to another. Tasks may involve the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and which may involve some lifting, carrying, pushing and pulling of objects and materials of moderate weight (12-30 pounds). Requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as data entry, filing and/or the use of office equipment or supplies.

Sensory Requirements: Tasks require visual and auditory perception and discrimination as well as oral communications ability.

Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions. Tasks may require extensive computer screen exposure.

The City of Dunedin is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.