Receptionist (Central Office)

Alamance-Burlington School System; Burlington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Alamance-Burlington School System in Burlington, NC seeks a Central Office Receptionist to manage visitors, calls, and front desk operations with a professional, welcoming demeanor. This role supports Transcript processing and FERPA compliance as a backup specialist.

The position requires a high school diploma or associate degree with related experience; fluency in Spanish is a plus. Workweek is Monday–Friday, with 40 hours in various weather conditions and a non-exempt status. Salary grade 61.

Qualifications

• High School Diploma or equivalent with two years of related experience, or an Associate’s Degree with two years of experience.
• Fluency in Spanish is preferred; receptionist or customer service experience is preferred.
• Must maintain confidentiality and demonstrate strong administrative skills.
• Ability to greet visitors, answer calls, and direct inquiries professionally.

Responsibilities

• Operate a multi-line telephone system and route messages.
• Greet visitors and maintain a clean, organized reception area.
• Assist with data entry, filing, and document preparation.
• Back up Transcript Specialist by processing transcript requests and handling FERPA-compliant records.

Skills

Trustworthy and confidential

Administrative and organizational

Friendly and polite

Astute and careful

Empathetic

Work under pressure

Decision making

Multitasking

Education

High School Diploma

Associate’s Degree

Job description

Alamance-Burlington Schools Student Support Services - Burlington, North Carolina Open in Google Maps

Starting Date: Immediately

Job Description

POSITION TITLE

Central Office Receptionist

SCHOOL/DEPARTMENT

Central Office

SALARY

Salary Grade 61

FLSA STATUS

Non-Exempt

REPORTS TO

Executive Director of School Administration

SUPERVISES

None

WORK WEEK SCHEDULE

Monday – Friday

WORK HOURS

40

NUMBER OF MONTHS PER YEAR

12

POSITION PURPOSE:

The Central Office Receptionist is responsible for managing all internal and external people who present themselves at the Central Office. This includes providing information and directing customers to other appropriate offices, announcing their arrival to administrators and applicable staff, and overseeing the sign-in/sign-out system. The Central Office Receptionist will greet and interact with visitors to the Central Office in a positive and professional manner, including in person, on the phone, and in writing. The Central Office Receptionist will also serve as a backup to our Transcript Specialist.

KNOWLEDGE, SKILLS, AND ABILITIES

Must be trustworthy and confidential

Must possess administrative and organizational skills Must be friendly and polite Must be astute and careful Must be able to empathize with others Able to work under pressure Must be able to make quick decisions Must be able to multitask

EDUCATION, TRAINING, AND EXPERIENCE

High School Diploma or equivalent and two years of related work experience OR an Associate’s Degree and two years of working experience

Fluency in Spanish is preferred. Previous experience as a receptionist or in customer service is preferred.

CERTIFICATION AND LICENSE REQUIREMENTS

Valid driver’s license issued by the NC Department of Motor Vehicles

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operates a multi-line telephone system to receive incoming calls and messages.

Greet and welcome visitors in a warm and professional manner, both in person and over the phone. Answer incoming calls, direct them to the appropriate departments, and take messages when necessary. Maintain a clean and organized reception area.

Maintains familiarity with general information relevant to the Alamance-Burlington School System. Assist with administrative tasks such as filing, data entry, and document preparation. Ensure a smooth and efficient operation of the front desk area by providing excellent customer service and maintaining a positive atmosphere.

Serve as backup to the Transcript Specialist by monitoring and processing transcript and student record requests; retrieving records from multiple platforms; ensuring FERPA compliance; processing payments; assisting with inactive records management and data corrections; and maintaining confidentiality and accuracy of student information systems.

WORKING CONDITIONS

PHYSICAL DEMANDS

Work is considered medium physical work requiring the exertion of up to 20 pounds of force. Significant standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, handling, pushing, and pulling.

WORK ENVIRONMENT

Employees in this position are required to work in indoor and outdoor environments, and come into direct contact with ABSS staff, students and the public

Position Type: Full-Time

Job Categories:

Support Staff > Clerical

Support Staff > Receptionist

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Dr. Kristy Davis , Assistant Superintendent of Student Support Services
• Student Support Services
• Email: [e-mail]