Receptionist/Cashier

Mike Savoie Volkswagen of Troy; Troy (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated Receptionist/Cashier to enhance their customer service team. This role involves assisting customers in the showroom, answering phone calls, and managing cashier duties. The ideal candidate will be customer-focused, possess excellent multitasking abilities, and maintain a professional demeanor. Join a supportive and dynamic work environment where your contributions will be valued, and enjoy a range of benefits including health coverage, training opportunities, and a flexible schedule. If you are looking to grow your career in the automotive industry, this is the perfect opportunity for you.

Benefits

BCBS/BCN Medical Plans

Company Sponsored Health Savings Account

Dental and Vision Coverage

Life and AD&D Insurance

Short Term Disability Insurance

401K with Company Match

Paid Vacation

Paid VW Training

Closed Weekends

Company Apparel Program

Qualifications

• Superior customer service skills and professional phone etiquette are essential.
• Ability to multitask and handle a high-volume phone system.

Responsibilities

• Assist customers in the showroom and answer incoming calls.
• Handle cashier duties and perform general administrative tasks.

Skills

Customer Service Skills

Professional Phone Etiquette

Excellent Listening Skills

Multitasking Ability

Positive Personality

Education

High School Diploma or GED

Tools

Multi-line Telephone System

Job description

Employees of the MikeSavoie Organization are our most valuable assets. They are the constant that ensures our current and future success. Mike Savoie Volkswagen is a new dealership franchise in the Metro Detroit area. Our related store Mike Savoie Chevrolet is a third-generation family-owned dealership that has been in business since 1966. We pride ourselves on doing the right thing for our customers and our employees. We are dedicated to developing our people and empowering them to grow their careers in the automotive industry.

We are looking for a motivated Receptionist/Cashier to join our team. This role will be assisting customers in the showroom, answering incoming phone calls, and cashiering among other administrative duties. To be successful in this role you should be customer service focused with the ability to multitask.

Benefits:

• BCBS/BCN Medical (PPO and HMO plans offered)
• Company Sponsored Health Savings Account (HSA) Available
• Dental and Vision Coverage
• Life and AD&D Insurance
• Short Term Disability Insurance
• Aflac
• 401K with Company Match
• Paid Vacation
• Paid VW Training (where applicable)
• Closed Weekends
• Professional Sporting Events Company Raffles
• Company Apparel Program
• Holiday and Monthly Birthday Celebrations

Responsibilities:

• Ability to promptly identify customer needs whether it is sales or service and direct them to the appropriate staff member
• Maintain a friendly, professional and courteous attitude when working with all customers and employees
• Answer all incoming dealership phone calls and direct customers to the correct department
• Operate a high-volume multi-line telephone system and transfer callers to appropriate personnel
• Notify the appropriate person that a customer is waiting, and properly introduce the customer
• Work cooperatively with the sales team
• Maintain showroom refreshments
• Receive cash, checks and credit card payments from customers
• Ability to make change accurately for cash payments
• Handle customer complaints with integrity, poise and refer the customer to the appropriate individual for further assistance
• Perform general administrative duties, such as filing, faxing, and data entry
• Complete IRS/FinCEN Form for cash payments that exceed ten thousand dollars.

Qualifications:

• Demonstrate superior customer service skills
• Professional phone etiquette
• Excellent listening/communication skills, outgoing and positive personality
• Punctual nature and ability to handle schedule flexibility and dynamic work environment
• Ability to multi-task and handle several tasks at once
• Must be able to handle high volume, multi-line phone system
• High school diploma or GED (preferred)
• Dealership and/or recent retail receptionist experience (preferred)
• Professional appearance and eager to improve on all aspects

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.