Cashier/Receptionist

Serrausa; Rochester Hills (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is on the lookout for a Receptionist/Cashier who thrives in a dynamic environment. This role is pivotal in ensuring customer satisfaction through excellent service and efficient handling of transactions. You'll be the friendly face and voice of the dealership, responsible for managing calls, processing payments, and assisting with clerical duties. With a focus on creating lasting customer relationships, this position offers a supportive atmosphere where your contributions are valued. Join a family-owned business that prioritizes employee happiness and growth opportunities, ensuring that every day is rewarding and fulfilling.

Benefits

Medical, Dental and Vision

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Long term job security

Health and wellness

Discounts on products and services

Qualifications

• Excellent customer service skills and a winning attitude.
• Basic accounting knowledge in accounts receivable and payable.

Responsibilities

• Calculate customer bills using the dealership’s computer system.
• Receive payments and issue receipts to customers.
• Answer phones and direct consumers to the proper department.

Skills

Customer Service Skills

Basic Accounting Skills

Microsoft Office Suite

Job description

We are seeking a Receptionist/Cashier with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable.

At SerraRochester Hills, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at SerraRochester Hillsis absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical,Dental and Vision
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Discounts on products and services

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus
• Available to work flexible hours on weeknights & weekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Clean driving record