Receptionist Bilingual Spanish

The GEO Group; Richmond (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated administrative support professional for their Intensive Supervision Appearance Program (ISAP). In this role, you will be the first point of contact for program participants and community visitors, ensuring smooth operations within the office. Your responsibilities will include managing case records, coordinating transportation services, and providing essential clerical support to the Program Manager and Case Specialists. This position offers an opportunity to make a positive impact in the community while working in a supportive and dynamic environment. If you have strong communication skills and enjoy working with diverse populations, this role is perfect for you.

Qualifications

• High School Diploma or GED required with 2+ years of relevant experience.
• Effective communication and organizational skills are essential.

Responsibilities

• Provides clerical support for the ISAP office and manages participant records.
• Coordinates transportation services and assists in case management.

Skills

Effective communication skills

Interpersonal skills

Organizational skills

Ability to deal with multi-cultural contacts

Sound judgment

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Responsibilities

Summary

Provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office.

Primary Duties and Responsibilities

• Greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors.
• Ensures that program participants are properly checked in for office visits.
• Answers the phones and directs calls appropriately.
• Maintains program participant case records on the computer system by performing data entry.
• Maintains files and other related documentation.
• Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks.
• Coordinates transportation services for program participants.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED.
• At least two (2) years of work experience in a similar position, including experience working with multi-cultural contacts preferred.
• Ability to pass a federal background check and obtain a suitability determination.
• Must live in the United States three (3) of the last five (5) years (military and study abroad accepted).
• Effective communication skills with internal and external contacts.
• Good interpersonal skills. Ability to deal tactfully with the public.
• Sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Ability to deal with multi-cultural contacts with sensitivity.
• Good organizational skills.
• Working knowledge of Microsoft Word, Excel and Outlook.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions

• Typical office environment.
• Some local travel may be required.
• Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
• Ability to use hands and fingers to perform data entry.