Receptionist, Bilingual Spanish

The GEO Group Australia Pty Ltd.; Minnesota; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated administrative support professional for its Intensive Supervision Appearance Program (ISAP). This role involves providing essential clerical support, managing participant case records, and ensuring smooth communication with program participants and agency personnel. The ideal candidate will possess strong bilingual communication skills, attention to detail, and the ability to work effectively in a multi-cultural environment. Join a team committed to making a positive impact on the lives of individuals in immigration proceedings, while enjoying a comprehensive benefits package that includes medical coverage, paid time off, and retirement planning.

Benefits

Two weeks of Vacation

Medical, Dental, and Vision coverage

401(k) retirement program

Tuition reimbursement - $3500 per year

Employee Assistance Program (EAP)

Legal program – Legal Club of America

Theme Park and attraction discounts

Qualifications

• Minimum 2 years of experience in a similar role, preferably with multi-cultural contacts.
• Ability to pass a federal background check and U.S. citizenship required.

Responsibilities

• Provides administrative support for ISAP office and communicates with program participants.
• Maintains case records and assists with case coordination and clerical tasks.

Skills

Bilingual English/Spanish

Effective communication skills

Good interpersonal skills

Attention to detail

Good computer skills

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Benefits

• Two (2) weeks of Vacation
• Fifty-six (56) Hours of sick time
• Fifteen (15) paid Holidays
• Medical, Dental, and Vision coverage
• Term and Whole life insurance (includes spouse and dependent)
• Accidental death and dismemberment insurance
• Short- and long-term disability
• Flexible spending account
• 401(k) retirement program
• Stock purchase program
• Tuition reimbursement - $3500 per year
• Employee Assistance Program (EAP)
• Legal program – Legal Club of America
• Direct deposit
• Theme Park and attraction discounts

The compensation and benefits information are accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an increasing number of participants.

Qualifications

Minimum Requirements

• High School Diploma or GED.
• At least two (2) years of work experience in a similar position, including experience working with multi-cultural contacts preferred.
• Ability to pass a federal background check and obtain a suitability determination.
• United States citizenship required.
• Must have lived in the United States three (3) of the last five (5) years (military and study abroad accepted).
• Bilingual English/Spanish required.
• Good computer skills.
• Effective communication skills with internal and external contacts.
• Good interpersonal skills. Ability to deal tactfully with the public.
• Sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Ability to deal with multi-cultural contacts with sensitivity.
• Good organizational skills.
• Attention to detail.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions

Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some local travel may be required.
• Use of standard office equipment such as copier, computer, keyboard, telephone, and fax machine.
• Ability to use hands and fingers to perform data entry.

Responsibilities

Summary

Provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office.

Primary Duties and Responsibilities

• Greets and communicates with ISAP program participants, community visitors, agency personnel, and general visitors.
• Ensures that program participants are properly checked in for office visits.
• Answers the phones and directs calls appropriately.
• Maintains program participant case records on the computer system by performing data entry.
• Maintains files and other related documentation.
• Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency, and routine clerical tasks.
• Coordinates transportation services for program participants.
• Performs other duties as assigned.