Receptionist -Bilingual

Lawley Insurance; City of Dunkirk (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Referral bonuses

Medical, Dental, Vision

PTO 3 weeks

401K from Day 1

Educational support & growth

Hybrid schedules

Job summary

Lawley Insurance is seeking a detail‑oriented administrative assistant to welcome clients in our reception area and direct them accordingly. You will provide essential administrative support, including scanning, downloading insurance data, routing mail and faxes, coordinating meals and events, and handling a multi-line phone system.

The role requires strong organizational skills, the ability to work independently or on a team, and a customer‑focused approach in a fast-paced environment.

Qualifications

• Minimum 1 year of admin or related experience.
• Associates degree preferred.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience navigating Windows-based software.
• Excellent attention to detail and organization.
• Ability to work independently and in a team.
• Positive attitude in a fast-paced environment.
• Customer- and coworker-focused communication.
• Ability to work quickly and efficiently.
• Precise communication under time constraints.

Responsibilities

• Greet clients and guests in the reception area and direct them to the appropriate location.
• Provide administrative support including scanning, downloading insurance information from websites, routing faxes, processing mail, coordinating lunch deliveries and events.
• Responsible for handling multi-line incoming calls.
• Maintain smooth flow of information with internal and external customers, carriers, managers and staff.
• Expand and grow in your role by supporting miscellaneous duties as requested.

Skills

Admin experience

Associate degree

MS Office

Windows software

Attention to detail

Teamwork

Positive attitude

Customer-focused

Efficiency

Clear communication

Education

Associate degree

Tools

Microsoft Office Suite

Job description

These are the fundamental components of the job:

• Greet clients and guests in our reception area and direct them to the appropriate location.
• Provide administrative support including scanning, downloading insurance information from websites, routing faxes, processing of incoming and outgoing mail, coordinate lunch deliveries and assist with events.
• Responsible for multi-line incoming calls.
• Maintain a smooth flow of information with internal and external customers, carriers, managers and staff.

Other functions of the job:

• Expand and grow in your role when supporting miscellaneous duties as requested.

Skills / traits that we value for this role:

• Minimum of one-year experience in an administrative support or related position.
• Associates' Degree preferred.
• Knowledge of Microsoft Office, including Word, Excel, PowerPoint & Outlook.
• Experience navigating windows-based software.
• Incredible attention to detail and organizational skills.
• Ability to work well independently and on a team.
• Positive attitude, even in a fast-paced environment.
• A passion to make customers and coworkers feel important and valued.
• Capability to work quickly and efficiently.
• Precise communication skills, even under time constraints.

A bit about Lawley!

• We are not a call center environment.
• We achieve success by building genuine relationships together, with our teams and clients.
• We are a family owned insurance broker (70+ years!).
• We are deeply committed to the communities we serve and love to get involved.
• We work hard and play hard!

Why Lawley?

• Competitive salary and referral bonuses!
• Expansive Benefits (Medical, Dental, Vision-And SO many more).
• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule - available 1st day!
• Company 401K contribution received starting Day 1 (for participants 21+ years old).
• Educational support, career development, and growth opportunities.
• Job Security (we've never had a lay-off, even during the pandemic).
• Flexibility, including hybrid schedules! Business hours 8am-4:30pm.
• Comfortable, family-oriented culture, with an emphasis on work life balance.
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities).
• Fulfilling opportunities that align with your career path and our business needs.

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $40,000 to $55,000.