Receptionist at Pet Resort

Tailchasers; Lake Barrington (IL); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Training and ongoing support

Tips and bonuses

Pet first aid certification

Advancement opportunities

Free puppy kisses and discounts

Job summary

Tailchasers Barrington Pet Resort is seeking a friendly receptionist to greet clients and their pets, answer phones, manage emails, and support simple payment processing. You will use Gingr for reservations, help with check-ins and check-outs, and maintain a clean, welcoming front desk.

The role emphasizes multitasking, teamwork, and reliable communication to ensure outstanding customer service for both human and furry clients. Authorized to work in the US required.

Qualifications

• Authorized to work in the US.
• Strong communication skills and ability to multitask.
• Clear background check and reliability.

Responsibilities

• Manage a 2-line phone system and email inquiries
• Assist in receiving and returning pets to their owners
• Process payments accurately and efficiently
• Maintain office cleanliness and sanitation standards
• Coordinate with local veterinary offices and manage client reservations
• Engage warmly with clients visiting the facility

Skills

Multitasking

Customer service

Communication

Phone system

Reservation software

Tools

Gingr

Job description

Overview

Join Our Team at Tailchasers Barrington Pet Resort!

Are you a vibrant, adept, and dependable individual looking for a rewarding role? Look no further than Tailchasers Barrington Pet Resort! With a legacy dating back to 1975, we are pioneers in the pet care industry, dedicated to providing exceptional service and support.

Why Choose Us

• Competitive Compensation: $16.00/hour + Tips
• Shifts: Monday - Friday, morning (6:50 AM - 11:00 AM) or afternoon (1:50 PM - 6:00 PM), and weekends (3:00 PM - 6:00 PM)

Position Overview

As a receptionist at Tailchasers, you\'ll be at the forefront of delivering top-tier customer service to both our human and furry clients. Your role will involve multitasking, managing a multi-line phone system, and utilizing our reservation program Gingr. You will also be expected to handle emails and document pets\' belongings. This dynamic position also includes interaction with clients and their pets, light physical duties, and maintaining a clean office environment.

What We Offer

• Comprehensive training and ongoing support
• Competitive pay with opportunities for tips and bonuses
• Animal behavior education and pet first aid certification
• Advancement opportunities within our growing company
• Free puppy kisses and discounts on pet services

Responsibilities

• Manage a 2-line phone system and email inquiries
• Assist in receiving and returning pets to their owners
• Process payments accurately and efficiently
• Maintain office cleanliness and sanitation standards
• Coordinate with local veterinary offices and manage client reservations
• Engage warmly with clients visiting the facility

Requirements

• Authorized to work in the US
• Proven ability to work independently and as part of a team
• Strong multitasking skills and proficiency in computer operations
• Comfortable with extended periods of sitting and occasional standing, walking, and lifting (up to 40 lbs)
• Clear background check
• Excellent communication skills