Receptionist and Scheduling Assistant

State-of-West-Virgini; Charleston (WV); On-site; USD 42,000 - 62,000; Full time

Job summary

Governor's Office in Charleston, WV seeks a Direct Report to act as the primary ambassador for constituents, providing accurate information and guidance in person or by phone. You will log inquiries, route requests, and support scheduling while maintaining confidentiality and a professional demeanor.

The role requires a high school diploma and at least two years of office or customer-facing experience; substitution options via college hours or vocational training are allowed.

Qualifications

• Excellent verbal and written communication; remain professional under pressure.
• Strong organizational skills with ability to switch tasks and document work.
• Knowledge of Google Workspace and scheduling software is preferred.

Responsibilities

• Welcome and assist constituents in person and via phone with a positive, professional demeanor.
• Be a helpful, knowledgeable resource for the public.
• Deliver accurate information and guidance both in person and by phone.
• Log constituent questions, policy feedback, and general inquiries into office tracking systems.
• Route calls and incoming requests to the appropriate agency or staff contact for swift resolution.
• Assist senior staff with scheduling and other administrative needs.
• Perform clerical duties and support routine office administration.

Skills

Verbal and written communication

Organizational skills

Google Workspace scheduling tools

Education

High school diploma or equivalent

Tools

Google Workspace

Job description

Direct Report

Director of Constituent Services

FLSA Status

Non-exempt

Position Overview

This position serves as a primary ambassador for the Governor's Office, shaping the first impression for every constituent who reaches out. Essential to daily operations, this position provides invaluable insight into the inner workings of state government. The ideal candidate is professional, service orientated, and has the flexibility to thrive amidst changing priorities.

Key Responsibilities

• Welcome and assist constituents in person and via phone with a positive, professional demeanor.
• Be a helpful, knowledgeable resource for the public.
• Deliver accurate information and guidance both in person and by phone.
• Log constituent questions, policy feedback, and general inquiries into office tracking systems.
• Route calls and incoming requests to the appropriate agency or staff contact for swift resolution.
• Assist senior staff with scheduling and other administrative needs.
• Perform clerical duties and support routine office administration.

Knowledge & Skills

• Excellent verbal and written communication skills, with the ability to remain respectful and positive even when confronted by negative or emotional constituents.
• Strong organizational skills with the ability to switch tasks as the need arises and ensure necessary documentation is completed.
• Knowledge of Google workspace and scheduling software are preferred.

Competencies

• Remain professional and respectful in all communications
• Handle highly sensitive, confidential, and political information with absolute integrity.
• Manage multiple priorities in a dynamic environment.
• Work effectively with diverse stakeholders.
• Proactive problem solving.
• Willingness to work as a team and assist wherever needed.
• Be consistently punctual and dependable.

Desired Qualifications

• Training: Graduation from a standard high school or the equivalent.
• AND
• Experience: Two (2) years of full-time or equivalent part-time paid experience performing routine office work or customer-facing roles.
• OR
• Substitution: College hours, related business school, or vocational training may be substituted through an established formula for the required experience.