PD Claims Adjuster

AgWorkers; Fort Worth (TX); On-site; USD 55,000 - 65,000; Full time

Job summary

Ag Workers in Fort Worth, TX is seeking a Resolution Specialist Level I to investigate auto claims, evaluate coverage, and settle claims with moderate supervision in an office setting.

Candidates must hold a TX All Lines Adjuster License, have a High School diploma or equivalent, 1–3 years of property damage experience, excellent customer service, and strong written and verbal communication.

Qualifications

• TX All Lines Adjuster License required.
• High School Diploma or equivalent.
• 1-3 years of Property Damage claims experience; Bodily Injury a plus.
• Excellent customer service and de-escalation skills.
• Strong written and verbal communication and attention to detail.

Responsibilities

• Investigating and process insurance claims filed by policyholders and others.
• Maintaining diary notes and up-to-date file documentation.
• Communicating with claimants, insureds, and witnesses.
• Verifying coverage and examining damages and estimates.
• Issuing payments and supporting payment justification.
• Complete total loss processes with minimal supervision.

Skills

Customer service

Written communication

Verbal communication

Attention to detail

Education

High School Diploma or equivalent

Job description

Job Details:

Job Location: 5500 LOWER BIRDVILLE RD - FORT WORTH, TX, Position Type: Full Time, Education Level: High School or Equivalent, Salary Range: $55000.00 - $65000.00Salary, Job Category: Insurance, PD Claims Adjuster/Resolution Specialist (In-Office Only)

Are you ready to grow your insurance career with a company that truly values its employees? We're planting the seeds for success, and we want YOU to join our thriving team!

About Us:

Ag Workers is a specialized insurance company who has been serving the agricultural community for more than 75 years. Our team-focused environment nurtures growth, celebrates success, and understands the importance of work-life balance.

The Role:

As a Resolution Specialist Level I, you will investigate all auto lines claims by competently evaluating, disposing, and settling claims with moderate supervision. You will examine investigations, determine, and evaluate coverage, liability, and damages, and settle within the proper reserves. This is an in-office position.

Why You'll Love Working Here:

We believe in taking care of our team with an industry-leading benefits package:

$55,000 to $65,000 Depending On Experience

Premium Benefits Package:

• Company-Paid Medical Insurance (Premium Platinum-level PPO Plan)
• Company-Paid Dental Insurance
• Company-Paid Life Insurance
• Company-Paid Long-Term Disability
• Company-Paid Financial Counseling & Tools with Ramsey Solutions
• 401(k) with 100% match up to 5% contribution
• 3 Weeks of PTO after 90 days
• 8 Paid Holidays with several Paid Early Release Days

Key Responsibilities:

• Investigating and process insurance claims filed by policyholders, claimants, and other parties.
• Maintaining a diary on all claims keeping clear and concise file notes that is up to date.
• Speaking with claimants, insureds and any other witnesses to the accident.
• Verifying coverage for the insured.
• Examining pictures and estimates when received and documenting damages.
• Communicate with various parties to the claim pertaining to procedures of completing the claim in a clear and consistent manner and documents conversation accordingly.
• Issuing payments as needed to policyholder, claimants or vendors and providing support materials to the individual justifying payment.
• Complete the Total loss process with little to no supervision.
• Other projects and duties, as assigned.

Qualifications: What You'll Bring:

• Possess and maintain a TX All Lines Adjuster License
• High School Diploma or equivalent
• 1-3 years of experience as a Property Damage claims adjuster, Bodily Injury experience a plus
• Excellent customer service with the ability to manage difficult interactions calmly and professionally (de-escalation) while prioritizing customer experience.
• Effective written and verbal communication skills.
• Strong attention to detail, excellent organizational skills, and the ability to multitask multiple priorities effectively.
• Excellent investigative and problem-solving skills
• Excellent interpersonal skills to maintain relationships and collaborate well.
• Strong emotional intelligence with the ability to demonstrate empathy and understanding in every customer interaction.
• Ability to adapt, be flexible, and be responsive in a fast-paced nature with changing priorities and business needs.
• In-depth knowledge of insurance regulations within the states which Ag Workers is licensed.