Receptionist (Afternoon)

Golden Rose Care Center; Pasadena (CA); On-site; USD 24,000 - 26,000; Full time

Job summary

Golden Rose Care Center in Pasadena, CA seeks a dynamic Receptionist to be the first point of contact for patients and visitors, delivering friendly, professional front-desk service and administrative support to the facility.

The role requires strong communication, organizational skills, and the ability to work evenings or weekends as needed. Training and HIPAA compliance are part of daily duties, with emphasis on customer service and teamwork.

Qualifications

• High School diploma or equivalent experience.
• Willingness to be open to learning and growing.
• Ability to work a flexible schedule.
• Must be able to work nights, weekends, and some holidays.
• Must have basic phone and computer skills.
• Excellent oral, written, organizational, and communication skills.
• Ability to work well alone and in a team.

Responsibilities

• Operate a telephone console or switchboard to route incoming calls to the appropriate party.
• Receive and relay messages.
• May operate a paging system.
• May log calls and perform follow-up.
• Supply information to callers and record messages.
• Perform additional clerical duties.
• Work with customers to ensure satisfaction in such areas as quality, service, and problem resolution.
• Reports all accidents and injuries in a timely manner and identifies and corrects unsafe work conditions with management oversight.
• Complies with all Company HIPAA policies and procedures.
• Complies with all company safety and risk management policies and procedures.
• Reports all accidents and injuries in a timely manner.
• Participates in regular safety meetings, safety training, and hazard assessments.
• Performs all work in accordance with established safety procedures.
• Attend training programs (classroom and virtual) as designated.
• Perform other duties and responsibilities as assigned.

Skills

Professionalism

Communication

Teamwork

Attention to detail

Work under pressure

Ethics

Customer service

Office etiquette

Education

High School diploma

Job description

Job Summary: Golden Rose Care Center is seeking a dynamic and organized Receptionist to join our team! As a Receptionist, you will be the first point of contact for our patients, families, and visitors, providing exceptional customer service and administrative support to our facility.

Receptionist

Job Title: Receptionist

Job Location: Pasadena, California

Company Name: Golden Rose Care Center

Job Summary

Golden Rose Care Center is seeking a dynamic and organized Receptionist to join our team! As a Receptionist, you will be the first point of contact for our patients, families, and visitors, providing exceptional customer service and administrative support to our facility.

Responsibilities

• Operate a telephone console or switchboard to route incoming calls to the appropriate party
• Receive and relay messages
• May operate a paging system
• May log calls and perform follow-up
• Supply information to callers and record messages
• Perform additional clerical duties
• Work with customers to ensure satisfaction in such areas as quality, service, and problem resolution
• Reports all accidents and injuries in a timely manner and identifies and corrects unsafe work conditions with management oversight
• Complies with all Company HIPAA policies and procedures
• Complies with all company safety and risk management policies and procedures
• Reports all accidents and injuries in a timely manner
• Participates in regular safety meetings, safety training, and hazard assessments
• Performs all work in accordance with established safety procedures
• Attend training programs (classroom and virtual) as designated
• Perform other duties and responsibilities as assigned

Qualifications & Requirements

• High School diploma or equivalent experience
• Willingness to be open to learning and growing
• Maturity of judgment and behavior
• Ability to work a flexible schedule
• Must comply with any dress code requirements
• Must be able to work nights, weekends, and some holidays
• Must have basic phone and computer skills (email, texting, etc.)
• Good attention to detail
• Ability to work well under pressure
• Excellent oral, written, organizational, and communication skills
• Ability to work well alone and in a team

Experience/Knowledge

• High School diploma, GED or equivalent experience

Schedule

• Monday to Friday (3:00pm to 11:00pm)

Skills/Aptitude

• Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential
• Ability to maintain a positive attitude
• Ability to communicate with co-workers and other departments with professionalism and respect
• Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives
• Ability to provide clear directions and respond accordingly to employees
• Ability to use all relevant electronic and communication devices
• Knowledge of and proficiency in all OSHA and local requirements related to all assigned work

Physical Requirements

• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus, with or without corrective lenses
• Significant walking or other means of mobility
• Ability to work in a standing position for long periods of time (up to 8 hours)
• Ability to reach, bend, stoop, push, and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds

Salary

$17.5 - $19 HOURLY