Receptionist/Administrator | Central and North West London NHS Foundation Trust

CNWL NHS Foundation Trust; Uxbridge (MA); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Flexible working

Some remote working

Job summary

CNWL NHS Foundation Trust is seeking a Receptionist/Administrator to provide efficient front-of-house reception, admin support, and confidential clerical services. You will manage calls, messages, room bookings, and subject access requests as part of a multidisciplinary team.

The role emphasizes kindness, compassion, and creating a safe environment for patients and carers, with opportunities for flexible working and some remote elements. Permanent, full-time position in Uxbridge area.

Qualifications

• Experience in front desk or reception role is preferred.
• Ability to handle confidential information with discretion.
• Strong organisational and time-management skills.

Responsibilities

• Provide front of house service to telephone callers and forward switchboard calls.
• Support administrative tasks including word processing and post distribution.
• Maintain electronic databases and manage room bookings.
• Handle subject access requests while ensuring confidentiality.
• Create a safe, friendly and compassionate environment for patients and staff.
• Open/close the building on shifts and comply with health and safety rules.
• Take messages and pass them to the relevant staff promptly.

Skills

Front of house

Administrative support

Data entry

Phone handling

Tools

MS Office

Electronic databases

Room bookings

Job description

Receptionist/Administrator | Central and North West London NHS Foundation Trust

To provide an efficient and courteous 'front of house' service to all telephone callers, forwarding calls from the switchboard, answering questions from relatives and professionals, dealing with internal calls and keeping associated records.

To be responsible for providing administrative support to a team, which includes word processing, distribution of the post, receiving and disseminating information, maintaining an electronic database/s, room bookings, carrying out subject access requests and other administrative tasks to assist the Operational Team in carrying out a range of clinical/non-clinical activity efficiently and effectively.

The post will be supervised, and the post holder will be required to work as part of a support team assisting other administrative staff, sharing work and providing cover for leave purposes as necessary.

Dealing with telephone calls from clients and internal and external agencies

To ensure all messages given verbally, written or by telephone are passed on

Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients.

To provide a high quality administrative, clerical and reception service.

To carry out subject access requests for the team.

Show kindness and compassion.

Create a safe, friendly and caring environment.

To use initiative in all aspects of administrative work.

To maintain an electronic team diary for staff.

Participate in the regular departmental meetings.

To understand health and safety and fire regulations and to assist in maintaining a safe environment.

To open and close the building when on appropriate shifts

Adhere to the Data Protection Act..

The post holder will be an active member and contribute to the effective operation of a multi-disciplinary team.

Your dealings with matters relating to clients and staff is of a highly confidential nature.

Undertake any other duties as may reasonably be required of you by the service.

CNWL NHS Foundation Trust is committed to workforce development and is keen to enable the successful applicant to innovate and evolve with the service. In Hillingdon Community Mental Health Hubs (CMHH) we work with adults covering the Hillingdon borough and we are based at Mill House within walking distance from the Uxbridge Town centre.

We are service user-led and work with adults with mental and physical health issues whorequiresupport from a multidisciplinary approach. We have recently transformed to the new Hub model and therefore it is an exciting opportunity to join the team when services are changing to be more responsive to the service users within the Hillingdon borough.

We are a multidisciplinary service,comprisingof mental health nurses, occupational therapists, psychiatrists, psychologists, social workers, employment specialists, and peer support workers. The team is supported by a good administrative system and offers an excellent work environment. The team hasgood linkswith local statutory and non-statutory services.

• We work within a dynamic team with visibility of the Senior Management Team
• Opportunities for flexible working and some remote working

Please note:This vacancy doesnotmeet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in thePre-Screening Immigrationsection of your application form.

Please noterole eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit:Skilled Worker visa: Overview - GOV.UK

Dealing with telephone calls from clients and internal and external agencies in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages when necessary

To ensure all messages given verbally, written or by telephone are passed on to the correct discipline within an agreed timescale.

Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients. Where appropriate refer to another officer of the Trust, ensuring that no issue is inappropriately delayed in being actioned because of the absence of the management team.

To provide a high quality administrative, clerical and reception service for patients and their carers who access the Trust services

To carry out subject access requests for the team within appropriate timeframes and using appropriate sharing/confidentiality policies

Show kindness and compassion in all aspects of the care we provide

Create a safe, friendly and caring environment, where people are treated with respect, courtesy and dignity

To use initiative in all aspects of administrative work and to plan and coordinate your workload to ensure all deadlines are met and objectives achieved.

To maintain an electronic team diary for staff, ensuring their location is known at all times, enabling contact in case of emergency

To keep an up-to-date record of mobile and emergency numbers for staff

Assist in filing and photocopying and any other ad-hoc administrative duties

Participate in the regular departmental meetings and contribute as appropriate to the overall service provided by the Administrative Department

To understand health and safety and fire regulations and to assist in maintaining a safe environment for service users, staff and visitors to the service

To open and close the building when on appropriate shifts

Adhere to the Data Protection Act and its requirements, in respect to confidentiality for both patients and staff and ensuring any computerised information system is maintained as requested.

The post holder will be an active member and contribute to the effective operation of a multi-disciplinary team.

Your dealings with matters relating to clients and staff is of a highly confidential nature and should not be divulged to another or discussed with other colleagues other than as necessary within the context of your role.

Undertake any other duties as may reasonably be required of you by the service.

This advert closes on Friday 13 Nov 2026

Proud member of the Disability Confident employer scheme

Receptionist/Administrator | Central and North West London NHS Foundation Trust

Company: CNWL NHS Foundation Trust Salary: £30,630 - £32,346 per annum incl. HCAS Hours: Full-time Location: Uxbridge, UB8 2YF Job type: Permanent Posting date: 9 Nov 2026 Closing date: 9 Dec 2026

Summary

To provide an efficient and courteous 'front of house' service to all telephone callers, forwarding calls from the switchboard, answering questions from relatives and professionals, dealing with internal calls and keeping associated records.

To be responsible for providing administrative support to a team, which includes word processing, distribution of the post, receiving and disseminating information, maintaining an electronic database/s, room bookings, carrying out subject access requests and other administrative tasks to assist the Operational Team in carrying out a range of clinical/non-clinical activity efficiently and effectively.

The post will be supervised, and the post holder will be required to work as part of a support team assisting other administrative staff, sharing work and providing cover for leave purposes as necessary.

Dealing with telephone calls from clients and internal and external agencies

To ensure all messages given verbally, written or by telephone are passed on

Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients.

To provide a high quality administrative, clerical and reception service.

To carry out subject access requests for the team.

Show kindness and compassion.

Create a safe, friendly and caring environment.

To use initiative in all aspects of administrative work.

To maintain an electronic team diary for staff.

Participate in the regular departmental meetings.

To understand health and safety and fire regulations and to assist in maintaining a safe environment.

To open and close the building when on appropriate shifts

Adhere to the Data Protection Act..

The post holder will be an active member and contribute to the effective operation of a multi-disciplinary team.

Your dealings with matters relating to clients and staff is of a highly confidential nature.

Undertake any other duties as may reasonably be required of you by the service.

CNWL NHS Foundation Trust is committed to workforce development and is keen to enable the successful applicant to innovate and evolve with the service. In Hillingdon Community Mental Health Hubs (CMHH) we work with adults covering the Hillingdon borough and we are based at Mill House within walking distance from the Uxbridge Town centre.

We are service user-led and work with adults with mental and physical health issues whorequiresupport from a multidisciplinary approach. We have recently transformed to the new Hub model and therefore it is an exciting opportunity to join the team when services are changing to be more responsive to the service users within the Hillingdon borough.

We are a multidisciplinary service,comprisingof mental health nurses, occupational therapists, psychiatrists, psychologists, social workers, employment specialists, and peer support workers. The team is supported by a good administrative system and offers an excellent work environment. The team hasgood linkswith local statutory and non-statutory services.

We work within a dynamic team with visibility of the Senior Management Team

Opportunities for flexible working and some remote working

Great Opportunities available for carer development

Please note:This vacancy doesnotmeet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in thePre-Screening Immigrationsection of your application form.

Please noterole eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit:Skilled Worker visa: Overview - GOV.UK

Dealing with telephone calls from clients and internal and external agencies in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages when necessary

To ensure all messages given verbally, written or by telephone are passed on to the correct discipline within an agreed timescale.

Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients. Where appropriate refer to another officer of the Trust, ensuring that no issue is inappropriately delayed in being actioned because of the absence of the management team.

To provide a high quality administrative, clerical and reception service for patients and their carers who access the Trust services

To carry out subject access requests for the team within appropriate timeframes and using appropriate sharing/confidentiality policies

Show kindness and compassion in all aspects of the care we provide

Create a safe, friendly and caring environment, where people are treated with respect, courtesy and dignity

To use initiative in all aspects of administrative work and to plan and coordinate your workload to ensure all deadlines are met and objectives achieved.

To maintain an electronic team diary for staff, ensuring their location is known at all times, enabling contact in case of emergency

To keep an up-to-date record of mobile and emergency numbers for staff

Assist in filing and photocopying and any other ad-hoc administrative duties

Participate in the regular departmental meetings and contribute as appropriate to the overall service provided by the Administrative Department

To understand health and safety and fire regulations and to assist in maintaining a safe environment for service users, staff and visitors to the service

To open and close the building when on appropriate shifts

Adhere to the Data Protection Act and its requirements, in respect to confidentiality for both patients and staff and ensuring any computerised information system is maintained as requested.

The post holder will be an active member and contribute to the effective operation of a multi-disciplinary team.

Your dealings with matters relating to clients and staff is of a highly confidential nature and should not be divulged to another or discussed with other colleagues other than as necessary within the context of your role.

Undertake any other duties as may reasonably be required of you by the service.

This advert closes on Friday 13 Nov 2026

Proud member of the Disability Confident employer scheme