Receptionist / Administrative Support (Director of Welcome)

Tower Insurance Associates; Culver City (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Job summary

Tower Insurance Associates is seeking a Director of Welcome to be the friendly face and warm voice of the agency, ensuring every client interaction reflects integrity, service, growth, and innovation. The role involves greeting clients, managing a multi-line phone system, coordinating communications, and maintaining accurate client files across multiple software platforms.

You will work in a fast-paced, team-oriented environment, supporting colleagues with follow-up tasks and ensuring smooth

Qualifications

• Excellent communication skills, both verbal and written.
• Friendly, patient, and professional demeanor.
• Experience with multi-line phone systems and general admin tasks.
• Strong organizational skills and attention to detail.
• Proficient in MS Word, Excel and Outlook to manage client files.

Responsibilities

• Greet clients in person and on the phone to create a welcoming first impression.
• Establish working relationships with clients and companies represented by the agency.
• Answer multi-line calls and route to the appropriate team member.
• Support teammates with follow up for clients and prospects.
• Maintain client files and process routine correspondence (paper and digital).
• Input and process information in the agency management system and email workflows.

Skills

Excellent communication

Friendly demeanor

Phone system proficiency

Organizational skills

Written communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

At Tower Insurance, our clients deserve to feel welcomed, supported, and valued from the very first interaction. As the Director of Welcome, you are the friendly face and warm voice of our agency, whether greeting clients in person or on the phone. You thrive in a fast-paced, team-oriented environment, are comfortable with technology, and approach every task with precision and care. Your focus is to create positive first impressions, keep our office running smoothly, and ensure every client experience reflects our values of Integrity, Service, Growth, and Innovation.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

Responsibilities

• Welcome face of the Agency to people that call on the phone and walk in the front door.
• Establish working relationships with clients, potential clients and companies we represent on the phone, email and on paper.
• Answer multi-line phone system and distribute calls to team accordingly.
• Supporting teammates with follow up for clients and prospects.
• Promptly respond to client needs either on the phone or electronically.
• Maintain client files and process routine correspondence between our agency and the client or company both paper records and on our many different software programs.
• Retrieve, open and distribute mail accordingly.
• Process main email inbox and deliver to appropriate team member.
• Process all out-going mail.
• Input Claims into agency management system.
• Process web downloads.

Requirements

• Friendly voice and pleasant tone over the phone and in person.
• Excellent communication skills both verbal and written.
• Has appropriate business attire.
• Proficient with Microsoft Word, Excel, and Outlook.
• Type quickly and accurately.
• Organized, structured, punctual and will follow the rules.
• Familiar with multi-line phone system and how to use one.
• Patient, respectful, reliable, trustworthy, friendly, supportive, articulate, kind, ethical and honest.