Client-Focused Front Desk & Admin Specialist

Tower Insurance Associates; Culver City (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Job summary

Tower Insurance Associates is seeking a Director of Welcome to be the friendly face and warm voice of the agency, ensuring every client interaction reflects integrity, service, growth, and innovation. The role involves greeting clients, managing a multi-line phone system, coordinating communications, and maintaining accurate client files across multiple software platforms.

You will work in a fast-paced, team-oriented environment, supporting colleagues with follow-up tasks and ensuring smooth

Qualifications

• Excellent communication skills, both verbal and written.
• Friendly, patient, and professional demeanor.
• Experience with multi-line phone systems and general admin tasks.
• Strong organizational skills and attention to detail.
• Proficient in MS Word, Excel and Outlook to manage client files.

Responsibilities

• Greet clients in person and on the phone to create a welcoming first impression.
• Establish working relationships with clients and companies represented by the agency.
• Answer multi-line calls and route to the appropriate team member.
• Support teammates with follow up for clients and prospects.
• Maintain client files and process routine correspondence (paper and digital).
• Input and process information in the agency management system and email workflows.

Skills

Excellent communication

Friendly demeanor

Phone system proficiency

Organizational skills

Written communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Tower Insurance Associates is seeking a Director of Welcome to be the friendly face and warm voice of the agency, ensuring every client interaction reflects integrity, service, growth, and innovation. The role involves greeting clients, managing a multi-line phone system, coordinating communications, and maintaining accurate client files across multiple software platforms.

You will work in a fast-paced, team-oriented environment, supporting colleagues with follow-up tasks and ensuring smooth