Receptionist / Administrative Coordinator

ROCKET RACK®; Gilmer (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

ROCKET RACK® in Gilmer, Texas, seeks an organized Front Desk Administrator to be the first point of contact for the Raceway division. This role ensures a welcoming environment while managing front desk operations and offering administrative support across various departments.

The ideal candidate will have at least 2–5 years of relevant experience, communication proficiency, and a collaborative spirit that aligns with our inclusive company culture.

Qualifications

• 2–5 years of administrative, receptionist, or office coordination experience required.
• High attention to detail and accuracy is crucial.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinates front desk operations and provides administrative support.
• Assists with onboarding and employee engagement initiatives.
• Coordinates travel arrangements for leadership and visitors.

Skills

Organizational skills

Time management

Interpersonal communication

Education

High school diploma

Associate degree

Tools

Microsoft Office

Expense reporting systems

Document management systems

Job description

Job Details

Serves as the first point of contact for the Raceway division, ensuring a professional and welcoming environment for visitors, customers, and employees. This role coordinates front desk operations and provides administrative support across departments, while supporting onboarding, employee engagement initiatives, and select executive administrative functions such as travel coordination and calendar assistance. The position plays a key role in creating a positive and organized workplace through consistent execution of administrative and engagement-related activities.

Essential Duties & Responsibilities

Front Desk & Core Administration

• Answers and appropriately routes phone calls; greets and assists visitors
• Receives, sorts, and distributes mail and deliveries
• Maintains front office organization and shared communication areas
• Assists with expense reconciliation
• Coordinates with vendors for office, building, and service needs
• Provides administrative support across departments as needed
• Coordinates travel arrangements (flights, hotels, itineraries) for leadership and visitors as needed
• Assists with executive calendar scheduling and meeting coordination when requested
• Supports preparation for meetings (materials, agendas, logistics)
• Helps ensure effective communication flow between leadership and internal teams

HR Support

• Coordinates logistics for new associate onboarding (scheduling, materials, workspace setup)
• Prepares onboarding materials and ensures required documentation is completed and filed
• Supports new hire orientation activities and first-day experience
• Tracks onboarding checklists and ensures completion and accuracy
• Communicates new hire announcements and supports team integration
• Provides administrative support for employee engagement initiatives (wellness, recognition, events)
• Assists in planning and coordinating company meetings, events, and activities
• Supports communication of internal initiatives and updates
• Maintains consistent cadence of engagement touchpoints and activities
• Helps foster a positive, organized, and engaging workplace environment

Executive And Operational Support

• Coordinates travel arrangements (flights, hotels, itineraries) for leadership and visitors as needed
• Assists with executive calendar scheduling and meeting coordination when requested
• Supports preparation for meetings (materials, agendas, logistics)
• Helps ensure effective communication flow between leadership and internal teams

Other duties

Other duties may be assigned

Required Education / Experience / Skills

• High school diploma required; associate degree preferred
• 2–5 years of administrative, receptionist, or office coordination experience
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and accuracy
• Strong interpersonal and communication skill

Technical Skills

• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Experience with expense reporting systems preferred
• Familiarity with document management systems and shared drives

Key Measurements

• Gross Margin to Budget
• Net Sales to Budget
• Units to Budget
• Meaningful Follow-ups to Budget
• Lead & Opportunity Disposition within 60 Days of No Activity
• Data Accuracy and Integrity

Travel Requirements

Limited travel may be required for supporting employee engagement.

Salary Range

Competitive Salary Range commensurate with proven experience.

Company Culture

At Robroy, we pride ourselves on fostering a collaborative, innovative, and inclusive work environment. Our culture is built on mutual respect, trust, continuous learning, and a shared commitment to excellence. We value appreciation and balance, encourage professional growth, and recognize the achievements of our team members.