FRONT DESK RECEPTIONIST

Ywca Central Massachusetts; Central Business District (MA); On-site; USD 19,000 - 28,000; Part time

Job summary

YWCA Central Massachusetts is seeking a Front Desk Receptionist for weekend shifts in Worcester, MA 01608. This entry-level part-time position requires a high school diploma and involves front desk duties, customer service, and basic clerical tasks.

Responsibilities include handling calls, greeting visitors, providing program information, and relay of internal messages. Schedule is Saturdays and Sundays, 2 pm to 10 pm with a focus on professional, confidential guest service.

Qualifications

• Computer literacy with MS Office.
• Detail-oriented, organized and self-motivated.
• Excellent communication and customer service skills.
• Ability to prioritize and multitask.

Responsibilities

• Handles all incoming and outgoing calls, pages staff and residents, and accepts and relays accurate and clearly defined messages.
• Greets and directs public to various locations and meetings in the building.
• Provides information to the public regarding programs, workshops, membership, parking and other relevant procedures.
• Provides program and membership information to the public, closes sales, and relays all internal communications as necessary via intercom.

Skills

Communication

Customer service

Time management

Detail oriented

Education

High school diploma

Tools

Microsoft Office

Job description

Job Details

• Level: Entry
• Job Location: YWCA Central Massachusetts - Worcester, MA 01608
• Position Type: Part Time
• Education Level: High School
• Salary Range: $17.00 - $17.00 Hourly
• Travel Percentage: None
• Job Shift: Weekends
• Job Category: Customer Service
• Job Title: Front Desk Receptionist
• Department: Front Desk Support

Reports to: Front Desk Coordinator

Effective Date: 4/30/26

Schedule: Saturday and Sunday, 2 pm - 10 pm

Job Summary

As a receptionist, you will provide coverage to support the overall operations of the Association which promotes the highest quality of customer service for members, participants and the public in a professional and confidential manner.

Supervisory Responsibilities

None

Duties/Responsibilities

• Handles all incoming and outgoing calls, pages staff and residents, and accepts and relays accurate and clearly defined messages.
• Greets and directs public to various locations and meetings in the building.
• Provides information to the public regarding programs, workshops, membership, parking and other relevant procedures.
• Provides program and membership information to the public, closes sales, and relays all internal communications as necessary via intercom.

Qualifications

• Computer literate, with working knowledge of Microsoft Office products.
• Detail‑orientated, organized and self‑motivated.
• Excellent communication, people and customer service skills.
• Ability to prioritize and effectively handle multiple tasks.

Education and Experience

• High School Diploma or equivalent.
• 18 years or older.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.