Receptionist

Vantage Care Management; West Springfield (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Vantage Care Management is seeking a receptionist to provide general office support, greet visitors, answer calls, and perform clerical tasks. The role emphasizes strong customer service, organization, and communication skills in a fast-paced setting.

The successful candidate will handle mail, coordinate express shipments, maintain supplies, and assist with standard office duties while upholding the company’s 5 Star service standards.

Qualifications

• High school diploma or equivalent (GED) required.
• 6 months to 1 year of relevant experience and/or training preferred.
• Strong organizational skills required.
• Excellent verbal and written communication skills; exceptional interpersonal skills.
• Ability to work independently and take direction on assigned tasks.
• Proficient with Microsoft Office and other software; keyboarding skills required.

Responsibilities

• Answers and directs callers to appropriate associates, directing to voicemail when needed.
• Greets and directs visitors to the company.
• Provides callers with information such as address, directions, fax numbers, and website.
• Receives, sorts, and forwards incoming mail; maintains and routes publications.
• Coordinates pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assists in ordering, receiving, stocking and distribution of office supplies.
• Assists with photocopying, faxing, filing and collating as needed.
• Applies the 5 Star customer service approach in all tasks.

Job description

Join the Vantage West Springfield Team!

The receptionist is responsible for providing general office support with a variety of clerical activities including but not limited to customer service, answering and directing calls to appropriate associates, mail distribution and requisition of supplies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers and directs the callers to the appropriate associates directing to voicemail and taking messages when required.
• Greets and directs visitors to the company.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Receives sorts and forwards incoming mail. Maintains and routes publications.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Assists in the ordering, receiving, stocking and distribution of office supplies.
• May also assist with other related clerical duties such as photocopying, faxing, filing and collating.
• Applies “5 Star” customer service approach in all aspects of job.
• Actively supports Bear Mountain commitment to providing “5 Star” service on all quality objectives, with an emphasis on continual improvement.
• Adheres to all company policies, procedures, and standards of conduct.
• Reports to the appropriate managers any known or suspected violations of policy and procedures, regulations or standards of conduct.
• Performs additional duties as assigned.

POSITION REQUIREMENTS:

• High school diploma or equivalent (GED) required.
• 6 months to 1 year of relevant experience and/or training preferred
• Strong organizational skills required.
• Excellent verbal and written communication skills. Must possess exceptional interpersonal skills.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Ability to work with Microsoft Office and other software programs. Demonstrated keyboarding skills required.