Receptionist

Scenic Group (Scenic / Emerald Cruises); United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Scenic Cruises seeks a talented and experienced Receptionist to provide exceptional guest service aboard our luxury vessels. You will handle guest queries, assist in financial aspects of guest accounts, and ensure accuracy and compliance with onboard processes to deliver an impeccable experience.

The role requires fluent English, a strong service mindset, and prior experience in ocean ship or hotel guest services, with proficiency in Microsoft Office and a professional, guest-focused attitude.

Qualifications

• Experience in ocean ship or hotel guest services is required.
• Fluent English in verbal and written form is essential.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) is expected.

Responsibilities

• Provide exceptional guest service aboard the vessel.
• Handle guest queries and challenges promptly to reflect luxury standards.
• Assist the Chief Purser or Guest Relations Manager with professional financial service and accurate guest accounts.

Skills

Guest service

Fluent English

Interpersonal skills

Team player

Stress-resilient

Tools

Microsoft Office

Job description

Scenic Cruises

Combining innovative design and state-of-the-art technology, Scenic Eclipse sets the benchmark in 6-star ocean cruising. It’s more than an ultra-luxury voyage: it’s an immersive, all-inclusive exploration and a once-in-a-lifetime experience.

Emerald Cruises

Set sail on the voyage of a lifetime. Whether you’re searching for a tropical haven, looking for sunny shores, wanting to explore new cultures, or longing to relax on board, you’ll discover a world of adventure when sailing with Emerald Cruises.

Our People

At Scenic and Emerald Cruises, our employees are the heart and soul of our operations. They are passionate, dedicated, and committed to delivering exceptional experiences to our guests. We believe in fostering a supportive and inclusive work environment where every team member can thrive and grow. Join us and be part of a dynamic team that values innovation, excellence, and the joy of exploration. Together, we create unforgettable journeys and memories that last a lifetime for both our guests and employees. “Amazing people, creating wonder.”

The Role

We seek a talented and experienced 'Receptionist'.

Provide exceptional customer service to guests, ensuring all relevant revenue and cost control processes are followed at all times. Handle guest queries and challenges efficiently and promptly, reflecting the luxurious nature of Scenic and Emerald Yachts. Guest satisfaction is measured by the Guest Feedback Survey in all areas concerning guests. Deliver personalised and professional service to guarantee an impeccable experience for guests throughout their voyage. Assist the Chief Purser or Guest Relations Manager in providing a professional and accountable financial service on board the vessel, being fully accountable for the accuracy of guest accounts. Demonstrate a proven understanding of financial processes and procedures, ensuring zero errors in guest accounts through accurate and proper handling of systems.

Minimum Requirements

• Previous experience in ocean ship or hotel guest services.
• Good computer knowledge, including Microsoft Office (PowerPoint, Word, and Excel).
• MXP experience is advantageous.
• Positive personality, friendly and neat appearance, and service-oriented and guest-focused.
• Fluent English skills, both verbal and written, are essential as English is the working and safety language onboard Scenic and Emerald Yachts; other languages are an asset.
• Stress-resistant, patient, flexible, and team players, with strong interpersonal skills.