Guest Relations Manager

Scenic Group (Scenic / Emerald Cruises); United States; À distance; USD 60 000 - 90 000; Plein temps

Résumé du poste

Scenic Group (Scenic / Emerald Cruises) invites applications for a Guest Relations Manager to lead onboard guest services, ensuring all enquiries, requests, service issues and complaints are handled with professionalism and efficiency.

In this role you will lead and support Guest Service Officers, collaborate with all departments to deliver exceptional service, and ensure every guest enjoys a seamless, memorable voyage from embarkation to disembarkation.

Qualifications

• Hotel School Diploma or similar preferred.
• Demonstrated luxury hospitality and/or cruise ship experience.
• Approx. 2 years' experience as Guest Relations Manager, with previous cruise ship experience strongly preferred.
• Fluent English, written and spoken and good knowledge of one other language (e.g. Spanish, French, Italian).
• Excellent communication skills.
• MXP experience is an advantage.

Responsabilités

• Oversee onboard Guest Services operations and ensure professional handling of enquiries and requests.
• Lead and support Guest Service Officers to deliver exceptional service.
• Collaborate with all departments to resolve issues and maintain guest satisfaction.
• Ensure guests have a seamless, memorable experience throughout the voyage.

Connaissances

Luxury hospitality

Guest services

Communication skills

Multilingual ability

Formation

Hotel School Diploma or similar

Description du poste

Scenic Cruises: Combining innovative design and state-of-the-art technology, Scenic Eclipse sets the benchmark in 6-star ocean cruising. It’s more than an ultra-luxury voyage: it’s an immersive, all-inclusive exploration and a once-in-a-lifetime experience.

Emerald Cruises: Set sail on the voyage of a lifetime. Whether you’re searching for a tropical haven, looking for sunny shores, wanting to explore new cultures, or longing to relax on board, you’ll discover a world of adventure when sailing with Emerald Cruises.

Our People:

At Scenic and Emerald Cruises, our employees are the heart and soul of our operations. They are passionate, dedicated, and committed to delivering exceptional experiences to our guests. We believe in fostering a supportive and inclusive work environment where every team member can thrive and grow. Join us and be part of a dynamic team that values innovation, excellence, and the joy of exploration. Together, we create unforgettable journeys and memories that last a lifetime for both our guests and employees. “Amazing people, creating wonder.”

The Role:

We seek a talented and experienced ' Guest Relations Manager '.

Description Brief: The Guest Relations Manager is responsible for overseeing the Guest Services operation onboard, ensuring all guest enquiries, requests, service issues and complaints are handled professionally and efficiently.

Leading and supporting the Guest Service Officers, you will work closely with all departments to deliver exceptional service, resolve guest concerns, and ensure every guest enjoys a seamless and memorable experience throughout their voyage.

Minimum Requirements:

• Hotel School Diploma or similar preferred
• Demonstrated luxury hospitality and/or cruise ship experience
• Approx. 2 years' experience as Guest Relations Manager, with previous cruise ship experience strongly preferred
• Fluent English, written and spoken and good knowledge of one other (foreign) language, (i.e. Spanish, French, Italian)
• Excellent Communication skills
• MXP experience is an advantage