Hotel Director

Scenic Group (Scenic / Emerald Cruises); United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Scenic Group, encompassing Scenic Cruises and Emerald Cruises, seeks a talented and experienced Hotel Director to lead the shipboard hotel operations and guest experience across all service areas.

You will manage hotel inventory, safety and maintenance coordination with ship management, and drive revenue through spa, boutique, and shore excursion initiatives, while upholding the company standards and guest-first philosophy.

Qualifications

• Proven financial acumen and strong guest service orientation.
• Prior luxury shipboard experience is mandatory.
• Excellent English communication skills (written and verbal).
• Fluency in other languages is highly advantageous.

Responsibilities

• Oversee the hotel department and overall guest experience aboard the vessel.
• Lead operations to ensure smooth service, safety, and maintenance coordination with ship management.
• Manage hotel inventory and drive revenue through spa, boutique, and shore excursion sales.
• Oversee financial performance and set KPIs for all hotel operations.
• Adhere to Scenic Owners' philosophy and company standards while exceeding guest expectations.

Skills

Financial acumen

Guest service orientation

English communication

Other languages advantageous

Tools

Computer systems

Job description

Scenic Cruises:

Combining innovative design and state-of-the-art technology, Scenic Eclipse sets the benchmark in 6-star ocean cruising. It’s more than an ultra-luxury voyage: it’s an immersive, all-inclusive exploration and a once-in-a-lifetime experience.

Emerald Cruises:

Set sail on the voyage of a lifetime. Whether you’re searching for a tropical haven, looking for sunny shores, wanting to explore new cultures, or longing to relax on board, you’ll discover a world of adventure when sailing with Emerald Cruises.

Our People:

At Scenic and Emerald Cruises, our employees are the heart and soul of our operations. They are passionate, dedicated, and committed to delivering exceptional experiences to our guests. We believe in fostering a supportive and inclusive work environment where every team member can thrive and grow. Join us and be part of a dynamic team that values innovation, excellence, and the joy of exploration. Together, we create unforgettable journeys and memories that last a lifetime for both our guests and employees. “Amazing people, creating wonder.”

The Role:

We seek a talented and experienced ' Hotel Director '.

Description Brief:

The Hotel Director is responsible for the overall guest experience across all service areas on the vessel. This encompasses leading the Hotel Department, ensuring smooth and flawless operations, coordinating safety and maintenance procedures with ship management, managing hotel inventory, and driving revenue growth through initiatives such as Spa, Boutique, and shore excursion sales. The Director will oversee all financial aspects, set and monitor KPIs for all operational areas, and consistently strive to exceed guest expectations while adhering to Scenic Owners' philosophy and company standards.

Minimum Requirements:

• Essential Background:
• Proven financial acumen combined with a strong guest service orientation.
• Prior luxury shipboard experience is mandatory.
• Communication & Language:
• Excellent English communication skills (both written and verbal) are essential.
• Fluency in other languages is highly advantageous.
• Technical Skills:
• Proficiency in using computer systems and software.
• Personal Attributes:
• Demonstrated flexibility and resilience in a demanding environment.
• Strong team player with a commitment to excellence and a high level of integrity.
• Excellent interpersonal skills, including tact, courtesy, and the ability to maintain confidentiality.