Onboard Luxury Yacht Receptionist - Guest Experience & Accounts

Scenic Group (Scenic / Emerald Cruises); United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Scenic Cruises seeks a talented and experienced Receptionist to provide exceptional guest service aboard our luxury vessels. You will handle guest queries, assist in financial aspects of guest accounts, and ensure accuracy and compliance with onboard processes to deliver an impeccable experience.

The role requires fluent English, a strong service mindset, and prior experience in ocean ship or hotel guest services, with proficiency in Microsoft Office and a professional, guest-focused attitude.

Qualifications

• Experience in ocean ship or hotel guest services is required.
• Fluent English in verbal and written form is essential.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) is expected.

Responsibilities

• Provide exceptional guest service aboard the vessel.
• Handle guest queries and challenges promptly to reflect luxury standards.
• Assist the Chief Purser or Guest Relations Manager with professional financial service and accurate guest accounts.

Skills

Guest service

Fluent English

Interpersonal skills

Team player

Stress-resilient

Tools

Microsoft Office

Job description

Scenic Cruises seeks a talented and experienced Receptionist to provide exceptional guest service aboard our luxury vessels. You will handle guest queries, assist in financial aspects of guest accounts, and ensure accuracy and compliance with onboard processes to deliver an impeccable experience.

The role requires fluent English, a strong service mindset, and prior experience in ocean ship or hotel guest services, with proficiency in Microsoft Office and a professional, guest-focused attitude.