Waitress

Scenic Group (Scenic / Emerald Cruises); United States; Remote; USD 27,000 - 40,000; Full time

Job summary

Scenic Group (Scenic / Emerald Cruises) seeks a talented Waiter/ess to deliver exceptional food and beverage service aboard our luxury vessels. You will be the primary guest contact, ensuring every item is served to the highest standards and guests feel personally cared for.

Experience on cruise ships or 5-star settings is preferred. You will work closely with a passionate team, demonstrating excellent communication, organisation, and a positive, can-do attitude to enhance guest experiences at

Qualifications

• Experience onboard passenger vessels or 5-star establishments preferred.
• Good understanding of service standards.
• Excellent organisational and communication skills.
• Valid Basic STCW certificates as required for the position.
• Team player with a positive attitude to get the job done.

Responsibilities

• Serve food and beverages in the assigned section and ensure guest satisfaction at all times.
• Address guests by name and provide personalised service to anticipate needs.
• Uphold the company credo and hospitality standards in every interaction.

Skills

Guest service

Communication

Teamwork

Organisational skills

Education

STCW Basic certificates

Job description

Scenic Cruises: Combining innovative design and state-of-the-art technology, Scenic Eclipse sets the benchmark in 6-star ocean cruising. It’s more than an ultra-luxury voyage; it's an immersive, all-inclusive exploration and a once-in-a-lifetime experience.

Emerald Cruises: Set sail on the voyage of a lifetime. Whether you’re searching for a tropical haven, looking for sunny shores, wanting to explore new cultures, or longing to relax on board, you’ll discover a world of adventure when sailing with Emerald Cruises.

Our People:

At Scenic and Emerald Cruises, our employees are the heart and soul of our operations. They are passionate, dedicated, and committed to delivering exceptional experiences to our guests. We believe in fostering a supportive and inclusive work environment where every team member can thrive and grow. Join us and be part of a dynamic team that values innovation, excellence, and the joy of exploration. Together, we create unforgettable journeys and memories that last a lifetime for both our guests and employees. “Amazing people, creating wonder.”

The Role:

We seek a talented and experienced Waiter/ess.

Description Brief:

The Waiter/ess is overall in charge of serving food and beverages in his/her assigned section. Ensures guest satisfaction at all times every item is served up to guest expectations. The waiters are the main connection with guests and are consecutively expected to display the company’s credo and friendship accordingly.

Waiters are expected to address the guests by name, anticipate guests' needs and provide personalised service.

Minimum Requirements:

• Experience onboard passenger vessels or similar 5-star establishments as a Waiter/ess is preferred.
• A good understanding of various service standards.
• Great organisational and communication skills.
• Valid Basic STCW certificates, as required for the position.
• An amazing team player with a positive attitude to ‘get the job done’.