Guest Relations Manager - Luxury Cruise Line

Scenic Group (Scenic / Emerald Cruises); United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Scenic Group (Scenic / Emerald Cruises) invites applications for a Guest Relations Manager to lead onboard guest services, ensuring all enquiries, requests, service issues and complaints are handled with professionalism and efficiency.

In this role you will lead and support Guest Service Officers, collaborate with all departments to deliver exceptional service, and ensure every guest enjoys a seamless, memorable voyage from embarkation to disembarkation.

Qualifications

• Hotel School Diploma or similar preferred.
• Demonstrated luxury hospitality and/or cruise ship experience.
• Approx. 2 years' experience as Guest Relations Manager, with previous cruise ship experience strongly preferred.
• Fluent English, written and spoken and good knowledge of one other language (e.g. Spanish, French, Italian).
• Excellent communication skills.
• MXP experience is an advantage.

Responsibilities

• Oversee onboard Guest Services operations and ensure professional handling of enquiries and requests.
• Lead and support Guest Service Officers to deliver exceptional service.
• Collaborate with all departments to resolve issues and maintain guest satisfaction.
• Ensure guests have a seamless, memorable experience throughout the voyage.

Skills

Luxury hospitality

Guest services

Communication skills

Multilingual ability

Education

Hotel School Diploma or similar

Job description

Scenic Group (Scenic / Emerald Cruises) invites applications for a Guest Relations Manager to lead onboard guest services, ensuring all enquiries, requests, service issues and complaints are handled with professionalism and efficiency.

In this role you will lead and support Guest Service Officers, collaborate with all departments to deliver exceptional service, and ensure every guest enjoys a seamless, memorable voyage from embarkation to disembarkation.