Receptionist

Optalis Healthcare; Troy (AL); On-site; USD 28,000 - 38,000; Full time

Job summary

Optalis Healthcare is seeking a Receptionist to be the friendly first contact for the facility in Troy, Alabama. You will manage the front desk, answer phones, greet visitors, and provide clerical support to daily operations.

The role emphasizes professional communication, organizational skills, and accurate record-keeping to support residents, families, and staff in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare or office reception preferred.
• Ability to manage front desk tasks and maintain accurate records.

Responsibilities

• Answer phones courteously, direct calls, and take accurate messages.
• Welcome and direct visitors, vendors, and applicants; maintain visitor log.
• Provide accurate information to residents, families, and staff as requested.
• Sort and distribute mail, packages, and messages promptly.
• Assist with clerical tasks such as copying, filing, and data entry.
• Support survey readiness through professional conduct and accurate records.

Skills

Communication

Customer service

Organizational skills

Clerical tasks

Education

High school diploma or equivalent

Tools

Microsoft Office

Phone systems

Job description

Position Summary:

The Receptionist serves as the first point of contact for visitors, residents, and staff, ensuring a professional and welcoming atmosphere. This role manages the front desk, answers phones, directs visitors, and provides clerical support to facility operations.

Key Responsibilities:

• Answer phones courteously, direct calls, and take accurate messages.
• Welcome and direct visitors, vendors, and applicants; maintain visitor log.
• Provide accurate information to residents, families, and staff as requested.
• Sort and distribute mail, packages, and messages promptly.
• Assist with clerical tasks such as copying, filing, and data entry.
• Support survey readiness through professional conduct and accurate records.

Skills & Competencies

• Strong communication and customer service skills.
• Organizational and clerical abilities.
• Proficiency with Microsoft Office and phone systems.
• Ability to handle multiple tasks in a fast-paced environment.

Required:

• High school diploma or equivalent.

Preferred:

• Experience in healthcare or office reception role.

Physical & Work Requirements

• Prolonged sitting with occasional walking and standing.
• Ability to lift 5--40 lbs and push wheelchairs as needed.

Personal Attributes:

• Professionalism
• Compassion and empathy
• Integrity
• Adaptability