Receptionist

Greenbriar Care Community; Eaton (OH); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401k with match

Early Pay via Tapcheck

PTO + holidays

Referral bonus

Mentorship programs

Education loan repayment

Job summary

Greenbriar Care Community is seeking a friendly Receptionist to manage front desk operations in a healthcare environment. You will greet residents, families, and visitors, answer phones, route inquiries, and handle basic administrative duties to ensure a smooth daily flow.

The role emphasizes outstanding customer service, strong organizational abilities, and adherence to safety and privacy policies in a senior living setting. On-site position with opportunities for growth and training.

Qualifications

• High school diploma or equivalent required.
• Experience in receptionist or customer service preferred, healthcare setting a plus.
• Strong communication and organizational abilities required.

Responsibilities

• Greet residents, visitors, and staff in a courteous manner.
• Answer and route phone calls; take messages as needed.
• Manage front desk operations and maintain visitor logs.
• Support scheduling and basic administrative tasks.

Skills

Verbal communication

Written communication

Organizational skills

MS Office

Data entry

Multitasking

Customer service

Education

High School Diploma or GED

Tools

Phone system operation

Microsoft Office

Job description

The Receptionist is responsible for providing front desk support in a healthcare, long-term care, or assisted living facility. This role involves greeting visitors, residents, and staff, managing phone calls, and providing excellent customer service. The Receptionist ensures smooth operations of the front desk by managing administrative tasks, directing visitors to the appropriate areas, and assisting with general inquiries. The position plays a key role in creating a welcoming and professional atmosphere for everyone who enters the facility.Key Responsibilities:Greeting and Reception:Greet and welcome residents, visitors, and staff in a friendly and professional manner.Direct visitors to the appropriate departments, offices, or resident areas as needed.Ensure that all visitors sign in and follow facility protocols for safety and security.Assist residents and visitors with inquiries and provide information about the facility and services.Phone and Communication Management:Answer and direct incoming phone calls in a polite and professional manner.Take messages and ensure that they are communicated promptly to the appropriate individuals or departments.Respond to general inquiries and provide information as needed, or direct calls to the appropriate person.Manage and distribute incoming mail and packages to the correct recipients.Administrative Support:Perform general administrative duties, such as filing, faxing, copying, and scanning documents.Assist with scheduling appointments, meetings, and events as requested by staff or management.Help maintain records, including visitor logs, and ensure proper documentation of front desk activities.Order office supplies and maintain a well-organized and tidy reception area.Customer Service:Provide exceptional customer service to residents, visitors, and staff, ensuring that their needs are met and inquiries are addressed promptly.Handle any concerns or complaints in a calm and courteous manner, escalating issues to the appropriate staff when necessary.Build positive relationships with residents and their families, offering assistance and support when needed.Safety and Security:Monitor and ensure that safety protocols are followed at the front desk, including visitor sign-in and compliance with facility policies.Report any security concerns or suspicious activities to management or security personnel.Ensure the confidentiality of sensitive information in accordance with facility policies and regulations, including HIPAA when applicable.Education: High school diploma or equivalent required.Experience: Previous experience in a receptionist, administrative, or customer service role is preferred, especially in a healthcare or senior living setting.Skills:Excellent verbal and written communication skills.Strong organizational skills and attention to detail.Proficiency with basic office equipment, such as phones, copiers, and computers.Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic data entry.Ability to handle multiple tasks in a busy environment while maintaining a positive and professional demeanor.People-Centered Rewards:Health benefits including Medical, Dental & Vision401k with company matchEarly Pay via Tapcheck!Employee Perks & Discount programPTO + Company Holidays + Floating HolidaysReferral Bonus ProgramMentorship ProgramsInternal/Upskilling Growth OpportunitiesContinued Education Loan Repayment Program powered by Clasp