Receptionist

Coast-Dental-and-Orthodontics-1; Tallahassee (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Coast Dental and Orthodontics in Tallahassee, FL, is seeking a front desk support professional to assist with patient interactions, registrations, scheduling, and front-desk operations. The role involves basic paperwork, insurance verification, and coordination with the Office Manager and ortho supervisor.

Ideal candidates will have experience in dental offices, strong customer service, and the ability to multi-task in a fast-paced environment.

Qualifications

• Prior insurance and/or dental office experience preferred.
• Knowledge of dental terminology helpful.
• Strong organizational skills and ability to multi-task.
• Basic clerical and administrative skills.
• Excellent customer service with phone etiquette.

Responsibilities

• Check in patients and complete registration.
• Schedule and confirm appointments 2 business days prior.
• Complete insurance verifications and determine coverage.
• Ensure pre-authorizations are received when required.
• File patient charts daily and maintain neat front desk area.
• Participate in morning huddle and office meetings.
• Perform routine front desk duties as assigned.

Skills

Customer service

Phone etiquette

Scheduling

Insurance verification

Dental terminology

Organizational skills

Microsoft Word

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Job description

DescriptionJob Purpose:Function as support for the dental office at the front desk. This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager.Duties and Responsibilities:Exercise excellent customer service while interacting with patients both over the phone and in person.Check in all patients and complete patient registration under the direction of the Office Manager.Schedule patient appointments within operational standards.Confirm patient appointments two (2) business days prior to the patients' appointments.Complete insurance verifications two (2) business days prior to all (general and specialty) patients' visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor. Ensure pre-authorizations are received prior to appointments, if required.Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.File patient charts on a daily basis.Participate in morning huddle, chart review and all routine office meetings as necessary.Participate in monthly checklist activities as assigned.Keep front desk area clean and neat.All other duties and responsibilities as assigned.Additional Responsibilities:Basic clerical and administrative skills.Excellent customer service skills with professional and courteous phone etiquette.Basic knowledge of insurance and dental terminology helpful.Working knowledge of Internet Explorer and Microsoft Word required knowledge of Microsoft Excel preferred.Experience with dental software such as EagleSoft preferred.Strong organizational skills with the ability to multi-task.QualificationsPrevious insurance and/or dental office experience preferred.Previous experience with orthodontic or other specialty practices preferred.