Receptionist

Coast Dental & Orthodontics; Orange City (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Coast Dental & Orthodontics is seeking a Front Office Assistant in Orange City, FL to support the dental office at the front desk. The role combines patient interaction with basic paperwork under the Office Manager.

Responsibilities include check-in, scheduling, insurance verifications, and charting accuracy. Candidates should have high school education and prior insurance or dental office experience is preferred.

Qualifications

• High School education required or equivalent.
• Experience in insurance and/or dental office preferred.
• Strong customer service and communication skills.
• Excellent organization and multitasking abilities.
• Proficiency with Microsoft Word; Excel preferred; EagleSoft experience is a plus.

Responsibilities

• Greet and assist patients at front desk with professional demeanor.
• Register patients and collect necessary information under Office Manager guidance.
• Schedule appointments within operating standards.
• Verify insurance coverage and determine benefits; input data in EagleSoft.
• Confirm appointments two business days prior to visits.
• Process check-in and check-out; ensure charts and routing slips are accurate.
• File patient charts daily and participate in team meetings.
• Maintain a clean, organized front desk area.

Skills

Customer service

Communication

Organization

Education

High School

Tools

Microsoft Word

Microsoft Excel

EagleSoft

Job description

Job Details

Job Location: FL Orange City - Orange City, FL 32763

Position Type: Front Office

Education Level: High School

Job Shift: Full Time

Job Category: Admin - Clerical

Job Purpose: Function as support for the dental office at the front desk. This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager.

Duties and Responsibilities

• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two (2) business days prior to the patients' appointments.
• Complete insurance verifications two (2) business days prior to all (general and specialty) patients' visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor. Ensure pre-authorizations are received prior to appointments, if required.
• Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.
• File patient charts on a daily basis.
• Participate in morning huddle, chart review and all routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep front desk area clean and neat.
• All other duties and responsibilities as assigned.

Additional Responsibilities

• Basic clerical and administrative skills.
• Excellent customer service skills with professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology helpful.
• Working knowledge of Internet Explorer and Microsoft Word required knowledge of Microsoft Excel preferred.
• Experience with dental software such as EagleSoft preferred.
• Strong organizational skills with the ability to multi-task.

Qualifications

• Previous insurance and/or dental office experience preferred.
• Previous experience with orthodontic or other specialty practices preferred.