Receptionist

Coast Dental; Tallahassee (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Coast Dental is seeking a front desk receptionist to support daily patient flow and administrative tasks. You will check in patients, register new ones, schedule appointments, and verify insurance coverage using EagleSoft.

The role requires strong customer service, multitasking, and basic clerical skills in a fast-paced dental office environment. The position emphasizes teamwork, accuracy in charting, and timely communication with the Office Manager to ensure smooth patient experiences and

Qualifications

• Experience in a dental front desk or medical office setting preferred.
• Knowledge of dental terminology and insurance basics helpful.
• Experience with EagleSoft or similar dental software preferred.

Responsibilities

• Check in patients and complete registrations under guidance.
• Schedule appointments and confirm two business days prior.
• Verify insurance coverage and link in EagleSoft as directed.
• Handle pre-authorizations when required and ensure proper documentation.
• File charts daily and participate in morning huddles and meetings.
• Maintain clean, organized front desk and handle general clerical tasks.

Skills

Customer service

Phone etiquette

Scheduling

Insurance verification

Multitasking

Office administration

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Job description

Job Purpose:Function as support for the dental office at the front desk. This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager.Duties and Responsibilities:Exercise excellent customer service while interacting with patients both over the phone and in person.Check in all patients and complete patient registration under the direction of the Office Manager.Schedule patient appointments within operational standards.Confirm patient appointments two (2) business days prior to the patients' appointments.Complete insurance verifications two (2) business days prior to all (general and specialty) patients' visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor. Ensure pre-authorizations are received prior to appointments, if required.Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.File patient charts on a daily basis.Participate in morning huddle, chart review and all routine office meetings as necessary.Participate in monthly checklist activities as assigned.Keep front desk area clean and neat.All other duties and responsibilities as assigned.Additional Responsibilities:Basic clerical and administrative skills.Excellent customer service skills with professional and courteous phone etiquette.Basic knowledge of insurance and dental terminology helpful.Working knowledge of Internet Explorer and Microsoft Word required knowledge of Microsoft Excel preferred.Experience with dental software such as EagleSoft preferred.Strong organizational skills with the ability to multi-task.Previous insurance and/or dental office experience preferred.Previous experience with orthodontic or other specialty practices preferred.