Receptionist

FILLMORE EYE CLINIC INCORPORATED; Silver City (NM); On-site; USD 28,000 - 38,000; Full time

Job summary

Fillmore Eye Clinic Incorporated is seeking a Front Office Receptionist to greet patients, manage scheduling, and support front desk operations. The role requires courteous communication, accurate data entry, and teamwork to ensure smooth patient flow.

The ideal candidate will have a high school diploma or equivalent and at least two years of customer service experience, with a focus on empathy and attention to detail.

Qualifications

• High school diploma or equivalent.
• Two years experience in customer service preferred.
• Excellent customer service and communication skills.
• Accurate data entry.
• Ability to work as a team member.
• Strong organization with attention to detail.
• Empathetic personality with concern and respect for patients’ needs.
• Composure under pressure.

Responsibilities

• Greets and orients patients as they arrive for their appointments.
• Schedules, reschedules, and cancels appointments as necessary.
• Files reports and charts.
• Updates patient recalls as necessary.
• Promptly and efficiently types patient labels, charts, miscellaneous correspondence, etc.
• Maintains organized patient files.
• Assists patients as they check out, i.e., next appointment, completes super bill, accepts payment, etc.
• Telephone and Greeting—answers telephone calls promptly and directs calls to appropriate personnel, identifies emergencies and schedules appropriately.
• Performs all front desk duties between 9:00 a.m. and 10:00 a.m. daily.
• Keeps an active cancellation list and uses as necessary.
• Confirms all appointments.
• Obtains proper insurance information.

Skills

Excellent customer service

Accurate data entry

Team player

Organizational skills

Attention to detail

Empathy and patient-focused care

Composure under pressure

Education

High school diploma or equivalent

Job description

Front Office ReceptionistDepartment: Front OfficeReports To: Front Office SupervisorJob Summary: This individual is responsible for answering the telephone in a courteous and professional manner, directing calls to appropriate personnel, scheduling appointments, sending recalls, and making appointment reminder calls.RESPONSIBILITIES:Greets and orients patients as they arrive for their appointments.Schedules, reschedules, and cancels appointments as necessary.Files reports and charts.Updates patient recalls as necessary.Promptly and efficiently types patient labels, charts, miscellaneous correspondence, etc.Maintains organized patient files.Assists patients as they check out, i.e., next appointment, completes super bill, accepts payment, etc.Telephone and GreetingAnswers telephone calls promptly (two rings).Addresses the caller’s concern.Directs all calls to appropriate personnel.Identifies emergency calls and schedules appropriately.Performs all front desk duties between 9:00 a.m. and 10:00 a.m. daily.Consistent Patient Follow-UpKeeps an active cancellation list and uses as necessary.Confirms all appointments.Financial ResponsibilitiesObtains proper insurance information.Monitors the postage meter and enters postage when needed.Provides fee schedules and insurance information to patients.Fillmore Eye Clinic has the right to change or modify the job description at any time or to assign duties other than those specifically listed in the section describing essential functions.Job Type: Full-timeEDUCATION AND EXPERIENCE:High school diploma or equivalent.Two years experience in customer service preferredESSENTIAL SKILLS AND ABILITIES:Excellent customer service and communication skills.Accurate data entry.Ability to work as a team member.Management of multiple tasks simultaneously.Motivation to succeed.Strong organization with attention to detail.Empathetic personality with concern and respect for patients’ needs.Composure under pressure.