Receptionist

Silversea; Russellville (AR); On-site; USD 42,000 - 62,000; Full time

Job summary

Silversea is seeking a guest-facing Front Desk professional for shipboard service. You will provide exceptional reception services and coordinate guest needs to deliver the highest level of luxury hospitality aboard our ship.

The role requires 2 years of experience in luxury guest services, basic accounting, and strong administrative skills, with fluent English and desirable multilingual capabilities to enhance guest interactions on board.

Qualifications

• 2 years guest-facing/front desk experience on an international 5-star luxury property.
• Basic accounting knowledge.
• Strong administrator with high integrity.
• Excellent fluent English (verbal and written).
• Advanced language skills in Spanish, Portuguese, German or French are desirable.
• Ability to multitask, stay calm under pressure and maintain attention to detail.
• Well organized and self-motivated.

Responsibilities

• Provide exceptional guest services at the reception desk.
• Coordinate guests' needs and ensure requests are met.
• Respond to inquiries and complaints promptly and follow up efficiently.
• Demonstrate sincerity and hospitality in all guest interactions.
• Maintain communication with the Guest Relations Manager and other departments.
• Assist guests with financial transactions and balance with the Financial Officer at cruise end.
• Manage daily Reception Desk duties: RSVP invitations, mailing, DVD/CD rentals, newspaper lists, restaurant reservations, wake-up calls.
• Adhere to SOPs and be accountable for practices.

Skills

Fluent English

Multilingual ability

Job description

Qualifications:SHIPBOARD

EmploymentPreferably 2 years experience in guest-facing/Guest Services/Front Desk at an International 5 star/Luxury establishment.Basic accounting knowledgeMust be a strong administratorMoral integrity is requiredExcellent fluent English (verbal and written). Advanced language skills in one of Spanish, Portuguese, German , French are highly desirable.Ability to be adaptable to change, quick thinking, able to make decisions under pressure whilst maintaining attention to detail. Well organized, self managed and motivated. Handle multiple demands, remain calm and effective under pressure and resolve issues quickly.

Responsibilities:

Responsible to provide exceptional guest services at the reception desk.Assists with and coordinates guests needs and requirements ensuring that all are met and the needs of the guest are observed in the delivery of the highest possible service.Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Proactively demonstrating sincerity and hospitality in all guest interactions.Maintains a high level of communication and feedback with the Guest Relations Manager as well as other departments around the ship.Assists guests with financial transactions (cash payments, traveler’s checks; foreign currency exchange, credit cards and cash advances) balancing all cash handling with the Financial Officer at the end of the cruise.Positive and efficient management of the daily duties at the Reception Desk, to include but not limited to: RSVP of invitations, Mailing service, DVD/CD rental, Preparation of newspaper list and newspaper deliveries, Restaurant reservations, Wake up calls.Adheres to Standard Operating Procedures set forth by the Company, and is accountable for such practices.