Destinations Manager

Crew Life at Sea Ltd.; Miami (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Crew Life at Sea Ltd. seeks a seasoned Destinations Manager for our Regent Seven Seas Cruises assignments aboard luxury vessels.

You will lead the Destinations team, coordinate tour sales and private shore activities, and manage disembarkation arrangements to ensure flawless guest experiences. You will liaise across departments to communicate information clearly, host tables and social events when required, and uphold RSSC standards in an international, high-end environment.

Qualifications

• 3+ years as Destinations Manager on a ship
• Experience in luxury hospitality environment
• World-wide knowledge of ports and tours
• Excellent communication and leadership abilities
• Ability to manage the Destinations Team
• Organized and able to multi-task
• Strong problem solving and complaint handling skills
• Professional appearance and ability to work in an international setting

Responsibilities

• Provide top-tier service related to tour sales and bookings, private shore activities and disembarkation arrangements
• Implement and uphold guidelines and procedures set by Regent Seven Seas Cruises
• Ensure superb guest experiences through cross-department communication
• Provide Concierge service and handle special requests
• Maintain standards of service across the Destinations Desk
• Follow up on guest issues addressed to the Destinations Desk

Skills

English fluency

Multilingual

Luxury hospitality

Leadership

Customer service

Complaint handling

Event hosting

Crew management

Administrative skills

Team collaboration

Tools

Fidelio

MXP

NVS

Word

Excel

Job description

Job Summary

• To provide the highest level of service related to tour sales and bookings, private shore activities and disembarkation arrangements
• Implement and maintain guidelines and procedures set out by Regent Seven Seas Cruises
• To ensure the ultimate guest experience onboard RSSC vessels by aiding effective communication of information through all departments
• Providing Concierge service to all guests onboard, dealing with all special requests/needs as required within this market segment
• Ensure Destinations team provide standards of service consistent with RSSCs expectations
• Ensure appropriate follow up on guest issues addressed to the Destinations Desk

Profile

• Must be about to speak English plus at least two of the following languages to a conversational/business level (French, German, Spanish, Italian or Portuguese)
• Worked in a luxury environment as Destinations Manager for at least 3+ years
• Understanding of the highest level of service
• Must have fulfilled equivalent position on a medium+ sized ship
• Working knowledge achieved within the above role(s) therefore obtaining a world wide knowledge of countries/ports and tours offered is essential
• Well organized; a multi-tasker
• Used to dealing with complaint handling
• Used to dealing with special requests and used to achieving results
• Ability to manage the Destinations Team
• Great at customer service and building positive relations with guests and colleagues
• Ability to work under pressure and maintain a pleasant working environment
• Excellent administrative skills; computer literate -Word/excel/Fidelio/MXP/NVS and similar
• Excellent communication skills.
• Strong leadership skills and practice leadership by example
• Outgoing personality, open minded and flexible; able to Host tables and socialize at required level for this position
• Ability to work in an international environment
• Excellent appearance