Front Desk Staff

Crew Life at Sea Ltd.; Miami (FL); On-site; USD 28,000 - 45,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking a Front Desk Associate to greet guests aboard our cruise ship, manage check-in/out processes, and provide exceptional guest services.

You will respond to inquiries, maintain a pristine front desk area, and collaborate with various ship departments to ensure a memorable experience for all passengers. Ideal candidates will have a high school diploma, strong communication skills, and the ability to multitask in a dynamic, fast-paced environment.

Qualifications

• Minimum high school diploma; hospitality or customer service experience preferred.
• Strong communication and interpersonal skills are essential.
• Ability to stay calm and professional in high-pressure situations.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office and reservation systems.
• Flexible schedule including evenings, weekends and holidays.
• Must pass a background check and have travel documents.

Responsibilities

• Greet guests in a friendly and professional manner onboard the cruise ship.
• Check guests in and out with accurate documentation.
• Address guest inquiries and requests promptly and courteously.
• Maintain a clean, organized front desk and stock supplies.
• Collaborate with other departments to ensure a seamless guest experience.
• Handle cash and credit card transactions per company policies.
• Maintain knowledge of ship activities, services and amenities.
• Adhere to safety and security procedures for guests and crew.
• Perform other duties as assigned by the Front Desk Manager.

Skills

Customer service

Communication

Interpersonal skills

Calm under pressure

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation systems

Job description

Key Responsibilities:

• Greet guests in a friendly and professional manner, providing a positive first impression onboard the cruise ship
• Check guests in and out, ensuring all necessary documentation is completed accurately and efficiently
• Handle guest inquiries and requests promptly and courteously, providing information and assistance as needed
• Maintain a clean and organized front desk area, ensuring all supplies are stocked and equipment is functioning properly
• Collaborate with other departments to ensure a seamless guest experience
• Handle cash and credit card transactions accurately and in accordance with company policies
• Maintain knowledge of ship activities, services, and amenities to assist guests with their needs
• Follow all safety and security procedures to ensure the safety of guests and crew members
• Perform other duties as assigned by the Front Desk Manager

Requirements:

• High school diploma or equivalent
• Previous experience in a customer service or hospitality role preferred
• Strong communication and interpersonal skills
• Ability to remain calm and professional in high-pressure situations
• Excellent organizational and multitasking abilities
• Proficient in Microsoft Office and reservation systems
• Must be able to work a flexible schedule, including evenings, weekends, and holidays
• Must be able to pass a background check and obtain necessary travel documents