Night Auditor

Crew Life at Sea Ltd.; Miami (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Crew Life at Sea Ltd. is seeking an overnight Front Desk & Accounting Associate to audit nightly transactions, reconcile revenue, and prepare daily activity reports. You will handle guest check-ins/outs, verify IDs, and issue room keys while ensuring exceptional service.

The role requires strong analytical and communication skills, proficiency in Microsoft Office and accounting software, and the ability to work independently in a 24/7 cruise ship environment. English fluency is essential.

Qualifications

• High school diploma or equivalent; accounting/hospitality training is a plus.
• Experience in accounting, finance, or hospitality with cash handling and reconciliation knowledge.
• Strong analytical and detail-oriented abilities to reconcile accounts.
• Excellent communication and interpersonal skills for guest interactions.
• Proficiency with Microsoft Office and accounting software to generate reports and perform calculations.
• Ability to work independently in a fast-paced, 24/7 cruise ship environment.
• Fluency in English; additional languages are a plus.

Responsibilities

• Perform nightly audits of financial transactions and reconcile revenue accounts.
• Prepare daily financial activity reports and distribute to departments.
• Process guest check-ins/outs overnight, verify IDs, and issue room keys.
• Respond to guest inquiries and resolve issues to ensure satisfaction.
• Monitor security cameras and patrol public areas during overnight hours.
• Assist with administrative tasks in front desk and accounting.
• Collaborate with housekeeping, F&B, and guest services to address issues.

Skills

Analytical skills

Attention to detail

Communication skills

Interpersonal skills

Microsoft Office

Accounting software

Independent work

Task prioritization

English fluency

Other languages a plus

Education

High school diploma or equivalent

Accounting or hospitality-related training

Tools

Accounting software

Microsoft Office Suite

Job description

Key Responsibilities:

Perform nightly audits of financial transactions, including guest folios, onboard revenue, and cash handling, to ensure accuracy and compliance with company policies and procedures.

Reconcile revenue accounts, including food and beverage sales, retail purchases, and onboard activities, by comparing sales data with transaction records and resolving any discrepancies or errors.

Prepare daily reports summarizing financial activity, including revenue totals, cash balances, credit card transactions, and discrepancies, and distribute reports to appropriate departments and management.

Process guest check-ins and check-outs during the overnight shift, including verifying identification, processing payments, and issuing room keys or cruise cards as needed.

Respond to guest inquiries, requests, and concerns in a timely and professional manner, providing assistance and resolving issues to ensure guest satisfaction.

Monitor security cameras and conduct regular patrols of public areas to ensure the safety and security of guests, crew, and ship facilities during the overnight hours.

Assist with administrative tasks, such as data entry, filing, and record keeping, to support the efficient operation of the front desk and accounting departments.

Collaborate with other departments, including housekeeping, food and beverage, and guest services, to address any operational or guest service issues that arise during the night shift.

Qualifications:

High school diploma or equivalent; additional education or training in accounting, hospitality management, or related field is a plus.

Previous experience in accounting, finance, or hospitality, with knowledge of cash handling procedures, financial reconciliation, and guest service principles.

Strong analytical skills and attention to detail, with the ability to accurately reconcile accounts and identify discrepancies or errors in financial data.

Excellent communication and interpersonal skills, with the ability to interact professionally with guests, crew, and management during overnight shifts.

Proficiency in Microsoft Office Suite and accounting software applications, with the ability to generate reports, enter data, and perform basic calculations.

Ability to work independently and prioritize tasks effectively in a fast-paced, dynamic environment with minimal supervision.

Flexibility to work overnight shifts, including weekends and holidays, as required in a 24/7 operation onboard a cruise ship.

Fluency in English; additional language skills are a plus, particularly languages commonly spoken by our international guests.