Receptionist

Suncoast Community Health Centers, Inc.; Ruskin (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Suncoast Community Health Centers, Inc. seeks a friendly front desk/office receptionist to greet patients, explain registration steps, and direct them to the right services.

You will answer calls, manage paperwork, and support coordination between the front desk and other departments in a fast-paced health center environment. Responsibilities include handling mail, maintaining medical records per policy, and assisting colleagues as needed.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.

Responsibilities

• Greet patients and visitors, determine their needs and guide them to the appropriate areas for service.
• Inform patients about registration procedures and the services provided.
• Provide information to patients, answer questions and hand out forms; expedite requests for records.
• Answer and screen incoming phone calls and transfer to appropriate extensions.
• Log all incoming mail and maintain medical records according to policy.
• Serve as a liaison between front office and other departments.
• Assist front office department as needed and perform additional tasks to support the centers.

Skills

Verbal communication

Written communication

Customer service

Organization

Time management

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

EMR systems

Job description

FLSA: NON-EXEMPT

• Greet patients and visitors, determine their needs and guide them to the appropriate areas for service.
• Inform the patients about registration procedures and the services provided.
• Provide information to patients, answer questions and hand out forms, surveys, pick-up/drop off area for paperwork/forms/referrals; expedite request for medical records.
• Answer and screen incoming phone calls and transfer them to appropriate extensions.
• Take messages when unable to transfer phone calls and handle as per specific instructions.
• Log all incoming mail and maintain all medical records according to policy
• Serve as a liaison between front office and other departments.
• Assists front office department, as needed
• Perform additional tasks as needed to support the centers.

Duties/Responsibilities

• Greet patients and visitors, determine their needs and guide them to the appropriate areas for service.
• Inform the patients about registration procedures and the services provided.
• Provide information to patients, answer questions and hand out forms, surveys, pick-up/drop off area for paperwork/forms/referrals; expedite request for medical records.
• Answer and screen incoming phone calls and transfer them to appropriate extensions.
• Take messages when unable to transfer phone calls and handle as per specific instructions.
• Log all incoming mail and maintain all medical records according to policy
• Serve as a liaison between front office and other departments.
• Assists front office department, as needed
• Perform additional tasks as needed to support the centers.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.

Education And Experience

• High School diploma or equivalent is required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• Must be able to travel to various center locations as required.