Referrals

Suncoast Community Health Centers Inc.; Ruskin (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Suncoast Community Health Centers Inc. is seeking a Referral Coordinator to process and track patient referrals across internal and external providers, ensuring accurate documentation and timely authorization submissions.

The role supports clinicians and administrative staff by coordinating appointments, maintaining EHR records, and instructing patients on referral steps, timelines, and required paperwork. Experience with EMR and Microsoft Office is preferred.

Qualifications

• High School Diploma or equivalent required.
• Proficiency with Microsoft Office and EMR systems.
• Excellent communication and organizational abilities.

Responsibilities

• Process patient referrals to internal and external specialists and services, ensuring timely and accurate submission of required documentation and insurance authorizations.
• Coordinate client referrals and communicate with outside agencies and providers to facilitate appointments and services.
• Track referral statuses and follow up with providers, patients, and external offices as needed to ensure timely completion.
• Maintain accurate and up-to-date referral records in both manual systems and the electronic health record (EHR) system.
• Instruct patients on referral procedures, providing clear information about timelines, required documentation, and follow-up actions.
• Collaborate with clinical and administrative staff to address referral-related inquiries and meet patient needs promptly.
• Identify and report issues in the referral process to the supervisor for corrective action.
• Ensure compliance with federal, state, and organizational policies related to referrals, including HIPAA privacy standards.
• Stay informed about changes in insurance policies, referral requirements, and provider networks to ensure smooth coordination.
• Assist with general office tasks, such as preparing reports on referral metrics, organizing documentation, and supporting team operations.
• Perform additional tasks as needed to support the centers.

Skills

Verbal and written communication

Interpersonal skills

Organizational skills

Attention to detail

Time management

Analytical and problem solving

Task prioritization and delegation

Resilience under pressure

Office equipment proficiency

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR software

Job description

REFERRALS

FLSA: NON-EXEMPT

Duties/Responsibilities:

• Process patient referrals to internal and external specialists and services, ensuring timely and accurate submission of required documentation and insurance authorizations.


• Coordinate client referrals and communicate with outside agencies and providers to facilitate appointments and services.


• Track referral statuses and follow up with providers, patients, and external offices as needed to ensure timely completion.


• Maintain accurate and up-to-date referral records in both manual systems and the electronic health record (EHR) system.


• Instruct patients on referral procedures, providing clear information about timelines, required documentation, and follow-up actions.


• Collaborate with clinical and administrative staff to address referral-related inquiries and meet patient needs promptly.


• Identify and report issues in the referral process to the supervisor for corrective action.


• Ensure compliance with federal, state, and organizational policies related to referrals, including HIPAA privacy standards.


• Stay informed about changes in insurance policies, referral requirements, and provider networks to ensure smooth coordination.


• Assist with general office tasks, such as preparing reports on referral metrics, organizing documentation, and supporting team operations.


• Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

• Excellent verbal and written communication skills.


• Excellent interpersonal and customer service skills.


• Excellent organizational skills and attention to detail.


• Excellent time management skills with a proven ability to meet deadlines.


• Strong analytical and problem-solving skills.


• Ability to prioritize tasks and to delegate them when appropriate.


• Ability to function well in a high-paced and at times stressful environment.


• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.


• Proficient with Microsoft Office Suite, Electronic Medical Records (EMR) and related software.

Education and Experience:

• High School Diploma or equivalent is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.


• Must be able to lift up to 15 pounds at times.


• Must be able to travel to various center locations as required.