Receptionist

Parkway KIA South; Rosharon (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

ParkwayKia is seeking a full-time Receptionist to greet customers, answer and route calls, and provide basic information with courtesy and professionalism. The role requires strong customer service and reliable availability.

Responsibilities include handling a multi-line phone system, taking messages, and performing clerical tasks. A valid driver’s license and high school diploma are required, with at least one year of customer service experience preferred.

Qualifications

• High School Diploma or GED required.
• Customer service experience of 1 year preferred.
• Valid driver's license required.
• Open availability to work varied shifts.

Responsibilities

• Greet customers and route calls using a multi-line phone system.
• Answer calls promptly and transfer or page as needed.
• Minimize hold times and verify information with callers.
• Screen calls and provide basic dealership information.
• Notify IT of any phone system issues and update phone directory.
• Perform clerical duties and take detailed messages for the team.

Skills

Customer service

Telephone etiquette

Communication skills

Education

High School Diploma or GED

Tools

Phone system

Job description

Summary

We are looking for a full-time Receptionist that will work at our new ParkwayKia location. Receptionist greets customers, routes incoming calls, and provides basic information to callers in a courteous and professional manner.

Essential Duties:

• Operates a multi-line phone system.
• Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.
• Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
• Screens incoming calls as requested by managers.
• Develops knowledge of basic dealership information in order to respond to callers who have general inquiries.
• Notifies IT department of any problems with the phone system.
• Updates and distributes dealership phone directory as needed.
• Performs clerical duties as assigned.
• Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner.

Requirements:

• High School Diploma or GED
• Customer Service Experience (1 year)
• Valid driver's license required
• Open Availability

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Parkway Family Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.