Business Servies Representative

Edsi-9; Philadelphia (Philadelphia County); On-site; USD 46,800 - 57,200; Full time

Job summary

EDSI is seeking a Business Services Representative in Philadelphia to support employer partnerships and recruitment events across PA CareerLink centers. The role serves as a liaison between employers, dislocated workers, and system-wide projects, ensuring job postings are verified and employers have access to candidates.

The ideal candidate has strong customer service, presentation, and data management skills, with a focus on documentation and stakeholder communication.

Qualifications

• High school diploma required; associate degree or some college preferred.
• Strong customer service ethic and ability to interact with employers and job seekers.
• Proficiency with Microsoft Office; intermediate Excel skills desired.

Responsibilities

• Respond to employers seeking to connect with the system of record and PA CareerLink.
• Coordinate and support employer partnerships and rapid response events.
• Assist with center-based hiring and recruitment events across PA CareerLink locations.
• Maintain accurate documentation of employer interactions, postings, referrals, and event outcomes.
• Represent PA CareerLink in community and employer-facing activities and promote workforce programs.

Skills

Customer Service

Presentation Skills

Data collection

Data entry

Interpersonal skills

Organizational skills

Valid Driveramp;rsquo;s License

Education

High school diploma

Associate degree or some college preferred

Tools

Microsoft Office Suite

Job description

Job Description:Title: Business Services RepresentativeClassification: Non-ExemptSalay: $52,000/yrScope of PositionThe Business Services Representative (BSR) responds to employers who want to connect with our system of record and will also connect employers to the PA CareerLink. This role is responsible for supporting employer partnerships, coordinating, and attending rapid response events at employer sites, and assisting with center-based hiring and recruitment events. The BSR operates across multiple PA CareerLink locations throughout the city and serves as a liaison between employers, dislocated workers, and System-Wide Special projects. In addition to any request by PA CareerLink, this position will provide staff assistance services to employers that are interested in working with PA CareerLink, and customers.Essential FunctionsProvide staff assistance services to employers that are interested in working with PA CareerLink and their customersTo support all PA CareerLink centers in achieving their employment goals for customersMake sure that employers have their business profile approved in CWDSVerify, validate, and approve job postingsSupport hiring events/ job fairs and information sections with employers from PA CareerLinkSupport PA CareerLink centers with hosting local career fairsMonitor scam preventionsMaintain a good relationship on behalf of the PA CareerLink with employers to ensure employers have access to candidates in the workforce systemIdentify employers that aligned with special projects workforce initiatives assigned in support PA CareerLinkSupport rapid-response activities, including layoff events, employer site visits, and support for the dislocated workersMaintaining an ongoing knowledge of industry trends and labor market information to inform employers and PA CareerLink staffEnsures accurate documentation of employer interactions, job postings, referrals, and event outcomesRepresents PA CareerLink in community and employer-facing activities, promoting workforce programs and servicesParticipate in monthly meetings with all PA CareerLink centers Business Services staff to discuss employer engagement strategies, placement goals, priority industries, and workforce development opportunitiesMaybe co-located at PA CareerLink centers as assignedDocuments all employers’ activities in CWDS and/or other systems identifiedMaintain ongoing knowledge of industry-specific job postings for sharing and distribution across the systemRequires flexibility for off-site events, employer meetings, and occasional evening or non-traditional hoursEducation and Experience RequirementHigh school diploma required, associate degree or some college preferredProvide excellent Customer ServiceMust be comfortable delivering presentations to large and small groupsStrong interpersonal, communication, and organizational skillsProficient in Microsoft Office applications, including Excel (intermediate to advanced level)Strong data collection, data entry accuracy, and reporting skillsMust be able to work independently with little or no supervisionMust be flexible with scheduling and workload changesMust be comfortable with frequent local travel throughout the City of PhiladelphiaValid Driver’s License, clean driving record, and reliable vehicle requiredAble to work fully onsite, in a hybrid environment, or at employer sites as neededEDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.