Patient Service Representative

Central Jersey Medical Center; Harbor Terrace (NJ); On-site; USD 34,000 - 40,000; Full time

Job summary

Central Jersey Medical Center in Newark, Perth Amboy and Carteret, NJ, seeks a full-time Registration Clerk for front desk duties and patient flow coordination. You will greet patients, collect demographics and insurance information, and schedule or reschedule appointments with accuracy.

The role requires strong data entry, confidentiality, and communication skills; Spanish language ability is preferred. Hours may include evenings and Saturdays with opportunities for training coverage.

Qualifications

• Experience in medical office support preferred.
• Ability to handle confidential information with discretion.
• Accurate data entry and documentation skills.
• Spanish language skills preferred.

Responsibilities

• Books, coordinates and reschedules patient appointments.
• Greet patients in a prompt, pleasant, and helpful manner.
• Maintains and updates provider schedules.
• Answers telephone, screens calls, and provides information to callers.
• Contacts patients to confirm appointments.
• Assembles patient charts and creates charts for new patients.
• Collects demographic and insurance information and enters into computer.
• Obtain signatures on consents and insurance forms.
• Verify coverage with insurers and establish PCP where necessary.
• Classify claims in the computer for correct pay source.
• Answer inquiries about regulations and services; refer when needed.
• Manage daily cash collections and exit billing.
• Maintain log of uncompensated care applications.
• Input data into ancillary databases and batch daily encounters.
• Perform other front end duties as assigned.

Skills

Patient registration

Data entry

Phone etiquette

Spanish speaking

Education

High school diploma

Tools

Medical office software

Job description

Overview

The Central Jersey Medical Center is a Federally Qualified Health Center located in Perth Amboy, Carteret and Newark, NJ. We are currently looking to hire a full time Registration Clerk. Hours may vary and include evenings and Saturdays. Additional hours for training and coverage may be offered. The duties include:

Location of the Position: Carteret, NJ

Responsibilities

• Books, coordinates and reschedules patient appointments.
• Greet patients in a prompt, pleasant, and helpful manner.
• Maintains and updates current information on providers' schedules.
• Answers telephone, screens calls, and provides information to callers as needed.
• Contacts patients to confirm appointments.
• Assembles patients' charts, and creates chart for all new patients.
• Conduct personal interview to obtain required demographic and insurance information and enters such information into computer.
• Obtain required signatures on legal consents and insurance forms.
• Contact insurers to verify coverage and assure that we are the PCP, where necessary.
• Make adjustments to the computer classification of claims to most accurately reflect the expected pay source.
• Answer inquiries of patients and public in person or via telephone regarding regulations and services; when necessary, refers inquiries to appropriate person or department.
• Performs exit billing and discuss patient’s account balance with responsible party.
• Responsible for daily cash collections.
• Maintain daily log of uncompensated care applications and other state and local governmental applications.
• Input data into the ancillary data base.
• Collect and batch daily encounters.
• Other front end duties as assigned.

Qualifications

• Demonstrated ability to adapt to changes readily.
• Ability to follow instructions, given either orally or in writing.
• Ability to work with little or no supervision.
• Demonstrate effective follow-through with all task.
• Maintain high level of confidentially.
• Ability to complete assignment in a timely manner.
• Able to work as a team player.
• Spanish speaking preferable.

TRAINING AND EXPERIENCE:Minimum of two ( 2 ) years or more experience in a medical office support setting; OR any equivalent combination of experience and training that provides the required knowledge, skills and abilities.

We are an Equal Opportunity Employer