Receptionist

Retrēv, LLC; Pensacola (FL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Retirement plan

Paid time off

Job summary

Retrēv, LLC is seeking a Front Desk Receptionist to join our Operations team in Pensacola, FL. You will be the first point of contact for visitors, callers, vendors, and employees, delivering a welcoming, organized office experience and supporting general administrative tasks.

The ideal candidate is friendly, detail-oriented, and capable of balancing front-desk responsibilities with day-to-day office duties, including mail processing, scheduling, and basic document handling.

Qualifications

• High school diploma or equivalent.
• Experience in reception, customer service, office administration, hospitality, mail processing, or another communication-focused role.
• Strong written and verbal communication skills.
• Professional, clear, and proactive communication style.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Ability to collaborate effectively with different departments and levels of leadership.
• Proficiency with Microsoft Office Suite and general business communication tools.
• Reliable attendance, professionalism, and a strong sense of accountability.

Responsibilities

• Greet visitors, vendors, interview candidates, and guests in a professional and welcoming manner.
• Notify appropriate team members when visitors arrive and assist with basic guest needs.
• Maintain a clean, organized, and welcoming reception area.
• Answer incoming calls professionally and direct callers to the appropriate employee or department.
• Take accurate messages and monitor general voicemail communications.
• Escalate urgent matters or unusual requests when appropriate.
• Receive, sort, organize, and distribute incoming mail and packages.
• Process incoming and outgoing mail according to established procedures.
• Handle confidential, financial, legal, and client-related documents with care and accuracy.
• Prepare outgoing mail, packages, and courier items as needed.
• Assist with document organization, scanning, filing, and data entry.
• Maintain visitor information, delivery logs, and other front-desk records.
• Help prepare meeting rooms for visitors, interviews, trainings, and internal meetings.
• Assist with vendor coordination, maintenance visits, and scheduled office services.
• Provide additional administrative support as needed.

Skills

Strong written and verbalcommunication

Professional, clear, and proactive沟通

Excellent organizational skills andatt

Ability to manage multiple priorities

Strong problem-solving and critical-th

Proficiency with Microsoft Office

Reliable attendance

Collaborate with different departments

Education

High school diploma or equivalent

Job description

Retrēv provides litigation support services that help law firms manage critical case-related workflows efficiently and accurately. Our team is committed to providing dependable service, clear communication, and high-quality support to our clients.

We value professionals who are organized, proactive, dependable, and committed to creating a positive experience for both our clients and our team.

About the Role

Retrēv is looking for a professional and dependable Front Desk Receptionist to join our Operations team.

As the first point of contact for visitors, callers, vendors, and employees, the Front Desk Receptionist plays an important role in creating a welcoming and organized office environment. This position is responsible for greeting guests, managing incoming calls, processing mail and deliveries, and providing general administrative support.

The ideal candidate is friendly, organized, detail-oriented, and comfortable balancing customer-facing responsibilities with day-to-day administrative tasks.

What You’ll Do

• Greet visitors, vendors, interview candidates, and guests in a professional and welcoming manner.


• Notify appropriate team members when visitors arrive and assist with basic guest needs.


• Maintain a clean, organized, and welcoming reception area.


• Answer incoming calls professionally and direct callers to the appropriate employee or department.


• Take accurate messages and monitor general voicemail communications.


• Escalate urgent matters or unusual requests when appropriate.


• Receive, sort, organize, and distribute incoming mail and packages.


• Process incoming and outgoing mail according to established procedures.


• Handle confidential, financial, legal, and client-related documents with care and accuracy.


• Prepare outgoing mail, packages, and courier items as needed.


• Assist with document organization, scanning, filing, and data entry.


• Maintain visitor information, delivery logs, and other front-desk records.


• Help prepare meeting rooms for visitors, interviews, trainings, and internal meetings.


• Assist with vendor coordination, maintenance visits, and scheduled office services.


• Provide additional administrative support as needed.

What We’re Looking For

• High school diploma or equivalent.


• Previous experience in reception, customer service, office administration, hospitality, mail processing, or another communication-focused role.


• Strong written and verbal communication skills.


• Professional, clear, and proactive communication style.


• Excellent organizational skills and attention to detail.


• Ability to manage multiple priorities in a fast-paced environment.


• Strong problem-solving and critical-thinking skills.


• Ability to collaborate effectively with different departments and levels of leadership.


• Proficiency with Microsoft Office Suite and general business communication tools.


• Reliable attendance, professionalism, and a strong sense of accountability.

Preferred Qualifications

• Experience in a legal, healthcare, records retrieval, professional services, or corporate office environment.


• Experience processing incoming and outgoing mail.


• Experience handling confidential documents, payments, checks, or legal correspondence.


• Ability to quickly learn new software, office procedures, and document-processing systems.


• Comfortable communicating professionally with a wide range of people.

Retrēv offers a full benefits package, including health, vision, dental, retirement plan, and paid time off.