Receptionist

Hyatt Hotels Corporation; Park City (UT); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Hyatt Regency Grand Cypress in Orlando is seeking a friendly receptionist who will manage guest relations from check-in to check-out, aiming to maximize satisfaction and occupancy. The role involves coordination with housekeeping and other departments to ensure seamless service and accurate reservation handling.

Strong communication, attentiveness, and multitasking are essential for a welcoming experience. Experience in hospitality reception or reservations is preferred; training will cover all

Qualifications

• Provide excellent service to continually boost guest satisfaction.
• Maintain reservation schedules and manage arrivals/departures.
• Handle physical and telephone reception efficiently.
• Perform daily accounting, collections, and registration of reservations.
• Collaborate with housekeeping, maintenance and other departments.
• Follow all reception procedures including pricing and policy adherence.

Responsibilities

• Greet guests and manage check-in/check-out smoothly.
• Update and verify reservations, room assignments and arrivals.
• Coordinate with other departments to ensure guest needs are met.
• Process payments and manage billing-related tasks accurately.
• Respond to inquiries and resolve issues promptly.

Skills

Customer service

Reservation management

Communication skills

Multitasking

Tools

Credit card processing

Job description

\"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.\"

We are looking for a receptionist who manages the relationship with customers from their reservation to check-out, with a constant concern to optimize their satisfaction as well as the occupancy rate of the establishment.

Qualifications

• Offer the best service to always improve customer satisfaction
• Maintain the reservation schedule and manage customer arrivals/departures
• Physical and telephone reception
• Carry out daily accounting, collections, registration and control of reservations, room assignment
• Collaborator with all services (breakfast, floors, maintenance, management, etc.)
• Apply all reception procedures (credit card control, dispute management, pricing and commercial policy, etc.)

Hyatt Regency Grand Cypress | Orlando , FL , US

Our family is always growing. Want to be in the know?